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Supported browsers, mobile devices, and integrations

This section provides information about the browsers, mobile devices, and integrations that BMC Remedyforce supports:

Note

BMC Remedyforce is supported on the Enterprise Edition, Unlimited Edition, and Performance Edition versions of the Salesforce platform. For more information about the editions offered by Salesforce, see the Salesforce Help.

Supported browsers

BrowserSupported versions
Apple Safari on Macintosh OS

9.1.1 (11601.6.17)

Google Chrome

54.0.2840.99 m

Microsoft Internet Explorer

11.0, 10.0, 9.0

Note: Beginning with BMC Remedyforce 20.15.03 (Summer 15), Microsoft Internet Explorer 8.0 is not supported. From this release, some functionality might no longer work with Internet Explorer 8.0. Also, BMC Customer Support will not investigate issues related to Internet Explorer 8.0.

Microsoft Edge25.10586.0.0
Mozilla Firefox

50.0

Supported mobile devices and operating systems

Mobile applicationSupported devicesSupported mobile operating systems
Self Service on Salesforce1 Mobile App (Self Service mobile app), which is for clients

Apple mobile devices (iPhone 5 and later models)

iOS 8.4 or later
Android phonesAndroid 5.0 or later
Service Desk on Salesforce1 Mobile App (Service Desk mobile app), which is for staff members

Apple mobile devices (iPhone 4 and later models)

iOS 7 or later
Android phonesAndroid 4.2 or later

BMC MyIT mobile client app

Note: The BMC Remedyforce integration with BMC MyIT supports BMC MyIT on the mobile devices listed in this table.

Apple mobile devices (iPad and iPhone)

iOS 8 or later
Android phonesAndroid 4.2 or later

Best practice

To use the Self Service mobile app or Service Desk mobile app, BMC recommends that you install the latest versions of your mobile operating system and the Salesforce1 Mobile App.

Supported integrations with other products

Area of integrationSupported ProductSupported versions
Asset management

Microsoft System Center Configuration Manager

2012, 2007
BMC FootPrints Asset Core11.7, 11.6

BMC Client Management

Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core.

12.5, 12.1, 12.0
BMC Client Management OnDemand12.5, 12.1, 12.0
BMC BladeLogic Client Automation9.0.03, 9.0.02, 9.0.00, 8.5.02, 8.5.01, 8.5, 8.3, 8.2.02, 8.2.01, 8.2.00

BMC Atrium Discovery and Dependency Mapping

Note: The Pentaho packages to import data from BMC Atrium Discovery do not work with Pentaho 6.1. To import data, you must use Pentaho 5.4 and disable the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update.

11.1, 11.0.0.1, 10.2, 10.1, 10.0, 9.0.2, 9.0

BMC Discovery

Before version 11.0, BMC Discovery was known as BMC Atrium Discovery and Dependency Mapping.

Notes:

  • The Pentaho packages to import data from BMC Atrium Discovery do not work with Pentaho 6.1. To import data, you must use Pentaho 5.4 and disable the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update.
  • BMC Discovery 11.0 works with the existing Pentaho packages that are available on BMC Communities. However, there is a known issue with the Edit Mapping feature. For more information about the issue and the workaround, see issue 79517 in the Known and corrected issues topic.
11.0
Dell KACE K1000 Systems Management Appliance

5.3.53053

Communication protocolLDAP3, 2
CMDB

BMC Atrium Configuration Management Database

Atrium Integrator

9.1 Patch 1, 9.1, 9.0 Service Pack 1, 9.0, 8.1

Data integrationPentaho

6.1, 5.4

Note: If you have enabled the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update, you must use version 6.1 of the Pentaho Data Integration Tool to import data to BMC Remedyforce. For more information about this critical update, see Salesforce Knowledge Article.

Knowledge management

Salesforce.com Article Management

Not applicable
RightAnswers Knowledge Management1.3
Network monitoring and event notification

BMC ProactiveNet Performance Management

TS 10.5, 9.6, 9.5, 9.0.20, 9.0, 8.6

TrueSight Operations Management

Note: Before version 10.0, TrueSight Operations Management was known as BMC ProactiveNet Performance Management.

10.5.00, 10.1, 10.0
BMC Server Automation8.9, 8.8, 8.7 Patch 2, 8.7, 8.6 Service Pack 1, 8.6, 8.5.01.234
BMC Real End User Experience Monitoring
  • Virtual Editions 2.7.02, 2.7.01, 2.7, 1.3
  • Software Editions 10.5
Self ServiceBMC MyIT OnDemand3.2, 3.1
Social mediaSalesforce.com Chatter3.2.2, 3.2.1, 3.0
Telephony Application Programming InterfaceSalesforce.com computer-telephony integration (CTI)
  • Demo CTI Adapter 4.03, 4.02
  • Open CTI Demo Adapter 1.5 
    For information about configuring the Open CTI Adapter with BMC Remedyforce, see this knowledge article.

Related topics

General recommendations

Supported languages and locales

Integrating

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