Supported browsers, mobile devices, and integrations

This section provides information about the browsers, mobile devices, and integrations that BMC Remedyforce supports:

Note

BMC Remedyforce is supported on the Enterprise Edition, Unlimited Edition, and Performance Edition versions of the Salesforce platform. For more information about the editions offered by Salesforce, see the Salesforce Help.

Supported browsers

Browser	Supported versions
Apple Safari on Macintosh OS	9.1.1 (11601.6.17)
Google Chrome	54.0.2840.99 m
Microsoft Internet Explorer	11.0, 10.0, 9.0 Note: Beginning with BMC Remedyforce 20.15.03 (Summer 15), Microsoft Internet Explorer 8.0 is not supported. From this release, some functionality might no longer work with Internet Explorer 8.0. Also, BMC Customer Support will not investigate issues related to Internet Explorer 8.0.
Microsoft Edge	25.10586.0.0
Mozilla Firefox	50.0

Supported mobile devices and operating systems

Mobile application	Supported devices	Supported mobile operating systems
Self Service on Salesforce1 Mobile App (Self Service mobile app), which is for clients	Apple mobile devices (iPhone 5 and later models)	iOS 8.4 or later
	Android phones	Android 5.0 or later
Service Desk on Salesforce1 Mobile App (Service Desk mobile app), which is for staff members	Apple mobile devices (iPhone 4 and later models)	iOS 7 or later
	Android phones	Android 4.2 or later
BMC MyIT mobile client app Note: The BMC Remedyforce integration with BMC MyIT supports BMC MyIT on the mobile devices listed in this table.	Apple mobile devices (iPad and iPhone)	iOS 8 or later
	Android phones	Android 4.2 or later

Best practice

To use the Self Service mobile app or Service Desk mobile app, BMC recommends that you install the latest versions of your mobile operating system and the Salesforce1 Mobile App.

Supported integrations with other products

Area of integration	Supported Product	Supported versions
Asset management	Microsoft System Center Configuration Manager	2012, 2007
	BMC FootPrints Asset Core	11.7, 11.6
	BMC Client Management Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core.	12.5, 12.1, 12.0
	BMC Client Management OnDemand	12.5, 12.1, 12.0
	BMC BladeLogic Client Automation	9.0.03, 9.0.02, 9.0.00, 8.5.02, 8.5.01, 8.5, 8.3, 8.2.02, 8.2.01, 8.2.00
	BMC Atrium Discovery and Dependency Mapping Note: The Pentaho packages to import data from BMC Atrium Discovery do not work with Pentaho 6.1. To import data, you must use Pentaho 5.4 and disable the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update.	11.1, 11.0.0.1, 10.2, 10.1, 10.0, 9.0.2, 9.0
	BMC Discovery Before version 11.0, BMC Discovery was known as BMC Atrium Discovery and Dependency Mapping. Notes: The Pentaho packages to import data from BMC Atrium Discovery do not work with Pentaho 6.1. To import data, you must use Pentaho 5.4 and disable the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update. BMC Discovery 11.0 works with the existing Pentaho packages that are available on BMC Communities. However, there is a known issue with the Edit Mapping feature. For more information about the issue and the workaround, see issue 79517 in the Known and corrected issues topic.	11.0
	Dell KACE K1000 Systems Management Appliance	5.3.53053
Communication protocol	LDAP	3, 2
CMDB	BMC Atrium Configuration Management Database Atrium Integrator	9.1 Patch 1, 9.1, 9.0 Service Pack 1, 9.0, 8.1
Data integration	Pentaho	6.1, 5.4 Note: If you have enabled the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update, you must use version 6.1 of the Pentaho Data Integration Tool to import data to BMC Remedyforce. For more information about this critical update, see Salesforce Knowledge Article.
Knowledge management	Salesforce.com Article Management	Not applicable
Knowledge management	RightAnswers Knowledge Management	1.3
Network monitoring and event notification	BMC ProactiveNet Performance Management	TS 10.5, 9.6, 9.5, 9.0.20, 9.0, 8.6
	TrueSight Operations Management Note: Before version 10.0, TrueSight Operations Management was known as BMC ProactiveNet Performance Management.	10.5.00, 10.1, 10.0
	BMC Server Automation	8.9, 8.8, 8.7 Patch 2, 8.7, 8.6 Service Pack 1, 8.6, 8.5.01.234
	BMC Real End User Experience Monitoring	Virtual Editions 2.7.02, 2.7.01, 2.7, 1.3 Software Editions 10.5
Self Service	BMC MyIT OnDemand	3.2, 3.1
Social media	Salesforce.com Chatter	3.2.2, 3.2.1, 3.0
Telephony Application Programming Interface	Salesforce.com computer-telephony integration (CTI)	Demo CTI Adapter 4.03, 4.02 Open CTI Demo Adapter 1.5 For information about configuring the Open CTI Adapter with BMC Remedyforce, see this knowledge article.

Supported browsers, mobile devices, and integrations