Supported browsers, mobile devices, and integrations

9.1.1 (11601.6.17)

54.0.2840.99 m

11.0, 10.0, 9.0

Note: Beginning with BMC Remedyforce 20.15.03 (Summer 15), Microsoft Internet Explorer 8.0 is not supported. From this release, some functionality might no longer work with Internet Explorer 8.0. Also, BMC Customer Support will not investigate issues related to Internet Explorer 8.0.

50.0

Apple mobile devices (iPhone 5 and later models)

Apple mobile devices (iPhone 4 and later models)

BMC MyIT mobile client app

Note: The BMC Remedyforce integration with BMC MyIT supports BMC MyIT on the mobile devices listed in this table.

Apple mobile devices (iPad and iPhone)

Microsoft System Center Configuration Manager

BMC Client Management

Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core.

BMC Atrium Discovery and Dependency Mapping

Note: The Pentaho packages to import data from BMC Atrium Discovery do not work with Pentaho 6.1. To import data, you must use Pentaho 5.4 and disable the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update.

BMC Discovery

Before version 11.0, BMC Discovery was known as BMC Atrium Discovery and Dependency Mapping.

Notes:

• The Pentaho packages to import data from BMC Atrium Discovery do not work with Pentaho 6.1. To import data, you must use Pentaho 5.4 and disable the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update.
• BMC Discovery 11.0 works with the existing Pentaho packages that are available on BMC Communities. However, there is a known issue with the Edit Mapping feature. For more information about the issue and the workaround, see issue 79517 in the Known and corrected issues topic.

5.3.53053

BMC Atrium Configuration Management Database

Atrium Integrator

9.1 Patch 1, 9.1, 9.0 Service Pack 1, 9.0, 8.1

6.1, 5.4

Note: If you have enabled the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update, you must use version 6.1 of the Pentaho Data Integration Tool to import data to BMC Remedyforce. For more information about this critical update, see Salesforce Knowledge Article.

Salesforce.com Article Management

BMC ProactiveNet Performance Management

TrueSight Operations Management

Note: Before version 10.0, TrueSight Operations Management was known as BMC ProactiveNet Performance Management.

• Virtual Editions 2.7.02, 2.7.01, 2.7, 1.3
• Software Editions 10.5

• Demo CTI Adapter 4.03, 4.02
• Open CTI Demo Adapter 1.5 
  For information about configuring the Open CTI Adapter with BMC Remedyforce, see this knowledge article.