Note

 

This documentation supports the 20.16.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. 

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Date

Title

Summary
November 30, 201620.16.01.057.059: Patch 3 for version 20.16.01

The following updates have been made in Patch 3 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Browsers:
    • Google Chrome 54.0.2840.99 m
    • Microsoft Edge 25.10586.0.0
    • Mozilla Firefox 50.0
  • Integration:
    • TrueSight Operations Management 10.5.00
    • BMC Server Automation 8.9
    • BMC Atrium Discovery and Dependency Mapping 11.1
    • BMC MyIT OnDemand 3.2
October 5, 201620.16.01.057.033: Patch 2 for version 20.16.01

The following updates have been made in Patch 2 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Browsers:
    • Google Chrome 53.0.2785.101  m
    • Microsoft Edge 25.10586.0.0
    • Mozilla Firefox 49.0.1
  • Integration:
    • BMC BladeLogic Client Automation 9.0.03
    • BMC Real End User Experience Monitoring Virtual Edition 2.7.02 
September 1, 201620.16.01.057.019: Patch 1.1 for version 20.16.01

The following updates have been made in Patch 1.1 of BMC Remedyforce 20.16.01:

Corrected issues: The following issues have been fixed in Patch 1.1 of BMC Remedyforce 20.16.01:

  • 80509
  • 80639
  • 80640

For more information about issues corrected in this patch, see Known and corrected issues.

Additional supported integration:

  • BMC Client Management OnDemand 12.5
August 12, 2016

20.16.01.057.015: Patch 1 for version 20.16.01

The following updates have been made in Patch 1 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Product updates:

  • Enhanced Remedyforce Discovery Server status logs
  • Self Service on Salesforce1 Mobile App enhancements

Additional supported browsers and integration:

  • Browsers:
    • Apple Safari on Macintosh OS 9.1.1 (11601.6.17)
    • Google Chrome 52.0.2743.82 m
    • Mozilla Firefox 47
  • Integration:
    • BMC Client Management 12.5
    • BMC BladeLogic Client Automation 9.0.02
    • BMC Atrium Discovery and Dependency Mapping 11.0.0.1
    • Atrium Integrator 9.1 Patch 1 
    • BMC ProactiveNet Performance Management TS 10.5
    • BMC Server Automation 8.8
    • BMC Real End User Experience Management 10.5
June 15, 201620.16.01 enhancements

Enhancements available in BMC Remedyforce 20.16.01

  • Remedyforce Discovery
  • Remedyforce Mobile on Salesforce1 enhancements
  • Service Health
  • Automated assignment of records to queues and staff members
  • Category restriction based on modules
  • Feedback survey form enhancement
  • Smart Suggestions enhancements
  • Change schedule enhancements
  • SmartSync (BETA)
  • Support for managing approvals using Self Service for the web (BETA)
  • SmartViews (BETA) enhancements
  • Remedyforce Console enhancements
  • General enhancements

Known and corrected issues

For information about issues that are known and corrected in this release, see Known and corrected issues.

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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

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