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Release notes and notices

This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. 

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Date

Title

Summary
November 30, 201620.16.01.057.059: Patch 3 for version 20.16.01

The following updates have been made in Patch 3 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Browsers:
    • Google Chrome 54.0.2840.99 m
    • Microsoft Edge 25.10586.0.0
    • Mozilla Firefox 50.0
  • Integration:
    • TrueSight Operations Management 10.5.00
    • BMC Server Automation 8.9
    • BMC Atrium Discovery and Dependency Mapping 11.1
    • BMC MyIT OnDemand 3.2
October 5, 201620.16.01.057.033: Patch 2 for version 20.16.01

The following updates have been made in Patch 2 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

  • Browsers:
    • Google Chrome 53.0.2785.101  m
    • Microsoft Edge 25.10586.0.0
    • Mozilla Firefox 49.0.1
  • Integration:
    • BMC BladeLogic Client Automation 9.0.03
    • BMC Real End User Experience Monitoring Virtual Edition 2.7.02 
September 1, 201620.16.01.057.019: Patch 1.1 for version 20.16.01

The following updates have been made in Patch 1.1 of BMC Remedyforce 20.16.01:

Corrected issues: The following issues have been fixed in Patch 1.1 of BMC Remedyforce 20.16.01:

  • 80509
  • 80639
  • 80640

For more information about issues corrected in this patch, see Known and corrected issues.

Additional supported integration:

  • BMC Client Management OnDemand 12.5
August 12, 2016

20.16.01.057.015: Patch 1 for version 20.16.01

The following updates have been made in Patch 1 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Product updates:

  • Enhanced Remedyforce Discovery Server status logs
  • Self Service on Salesforce1 Mobile App enhancements

Additional supported browsers and integration:

  • Browsers:
    • Apple Safari on Macintosh OS 9.1.1 (11601.6.17)
    • Google Chrome 52.0.2743.82 m
    • Mozilla Firefox 47
  • Integration:
    • BMC Client Management 12.5
    • BMC BladeLogic Client Automation 9.0.02
    • BMC Atrium Discovery and Dependency Mapping 11.0.0.1
    • Atrium Integrator 9.1 Patch 1 
    • BMC ProactiveNet Performance Management TS 10.5
    • BMC Server Automation 8.8
    • BMC Real End User Experience Management 10.5
June 15, 201620.16.01 enhancements

Enhancements available in BMC Remedyforce 20.16.01

  • Remedyforce Discovery
  • Remedyforce Mobile on Salesforce1 enhancements
  • Service Health
  • Automated assignment of records to queues and staff members
  • Category restriction based on modules
  • Feedback survey form enhancement
  • Smart Suggestions enhancements
  • Change schedule enhancements
  • SmartSync (BETA)
  • Support for managing approvals using Self Service for the web (BETA)
  • SmartViews (BETA) enhancements
  • Remedyforce Console enhancements
  • General enhancements

Known and corrected issues

For information about issues that are known and corrected in this release, see Known and corrected issues.

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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

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