Release notes and notices

The following updates have been made in Patch 3 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

• Browsers:
  • Google Chrome 54.0.2840.99 m
  • Microsoft Edge 25.10586.0.0
  • Mozilla Firefox 50.0
    
• Integration:
  
  • TrueSight Operations Management 10.5.00
    
  • BMC Server Automation 8.9
  • BMC Atrium Discovery and Dependency Mapping 11.1
  • BMC MyIT OnDemand 3.2
    

The following updates have been made in Patch 2 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Additional supported browsers and integration:

• Browsers:
  • Google Chrome 53.0.2785.101  m
  • Microsoft Edge 25.10586.0.0
  • Mozilla Firefox 49.0.1
• Integration:
  • BMC BladeLogic Client Automation 9.0.03
  • BMC Real End User Experience Monitoring Virtual Edition 2.7.02 

The following updates have been made in Patch 1.1 of BMC Remedyforce 20.16.01:

Corrected issues: The following issues have been fixed in Patch 1.1 of BMC Remedyforce 20.16.01:

• 80509
• 80639
• 80640

For more information about issues corrected in this patch, see Known and corrected issues.

Additional supported integration:

• BMC Client Management OnDemand 12.5

20.16.01.057.015: Patch 1 for version 20.16.01

The following updates have been made in Patch 1 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Product updates:

• Enhanced Remedyforce Discovery Server status logs
• Self Service on Salesforce1 Mobile App enhancements

Additional supported browsers and integration:

• Browsers:
  • Apple Safari on Macintosh OS 9.1.1 (11601.6.17)
  • Google Chrome 52.0.2743.82 m
  • Mozilla Firefox 47
• Integration:
  • BMC Client Management 12.5
  • BMC BladeLogic Client Automation 9.0.02
  • BMC Atrium Discovery and Dependency Mapping 11.0.0.1
  • Atrium Integrator 9.1 Patch 1 
  • BMC ProactiveNet Performance Management TS 10.5
  • BMC Server Automation 8.8
  • BMC Real End User Experience Management 10.5

Enhancements available in BMC Remedyforce 20.16.01

• Remedyforce Discovery
• Remedyforce Mobile on Salesforce1 enhancements
• Service Health
• Automated assignment of records to queues and staff members
• Category restriction based on modules
• Feedback survey form enhancement
• Smart Suggestions enhancements
• Change schedule enhancements
• SmartSync (BETA)
• Support for managing approvals using Self Service for the web (BETA)
• SmartViews (BETA) enhancements
• Remedyforce Console enhancements
• General enhancements

Known and corrected issues

For information about issues that are known and corrected in this release, see Known and corrected issues.