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Note This documentation supports the 20.16.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Release notes and notices


This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. 

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Date

Title

Summary

November 30, 2016

The following updates have been made in Patch 3 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues.

Additional supported browsers and integration:

  • Browsers:
    • Google Chrome 54.0.2840.99 m
    • Microsoft Edge 25.10586.0.0
    • Mozilla Firefox 50.0
  • Integration:
    • TrueSight Operations Management 10.5.00
    • BMC Server Automation 8.9
    • BMC Atrium Discovery and Dependency Mapping 11.1
    • BMC MyIT OnDemand 3.2

October 5, 2016

The following updates have been made in Patch 2 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues.

Additional supported browsers and integration:

  • Browsers:
    • Google Chrome 53.0.2785.101  m
    • Microsoft Edge 25.10586.0.0
    • Mozilla Firefox 49.0.1
  • Integration:
    • BMC BladeLogic Client Automation 9.0.03
    • BMC Real End User Experience Monitoring Virtual Edition 2.7.02 

September 1, 2016

The following updates have been made in Patch 1.1 of BMC Remedyforce 20.16.01:

Corrected issues: The following issues have been fixed in Patch 1.1 of BMC Remedyforce 20.16.01:

  • 80509
  • 80639
  • 80640

For more information about issues corrected in this patch, see Known-and-corrected-issues.

Additional supported integration:

  • BMC Client Management OnDemand 12.5

August 12, 2016

The following updates have been made in Patch 1 of BMC Remedyforce 20.16.01:

Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues.

Product updates:

  • Enhanced Remedyforce Discovery Server status logs
  • Self Service on Salesforce1 Mobile App enhancements

Additional supported browsers and integration:

  • Browsers:
    • Apple Safari on Macintosh OS 9.1.1 (11601.6.17)
    • Google Chrome 52.0.2743.82 m
    • Mozilla Firefox 47
  • Integration:
    • BMC Client Management 12.5
    • BMC BladeLogic Client Automation 9.0.02
    • BMC Atrium Discovery and Dependency Mapping 11.0.0.1
    • Atrium Integrator 9.1 Patch 1 
    • BMC ProactiveNet Performance Management TS 10.5
    • BMC Server Automation 8.8
    • BMC Real End User Experience Management 10.5

June 15, 2016

Enhancements available in BMC Remedyforce 20.16.01

  • Remedyforce Discovery
  • Remedyforce Mobile on Salesforce1 enhancements
  • Service Health
  • Automated assignment of records to queues and staff members
  • Category restriction based on modules
  • Feedback survey form enhancement
  • Smart Suggestions enhancements
  • Change schedule enhancements
  • SmartSync (BETA)
  • Support for managing approvals using Self Service for the web (BETA)
  • SmartViews (BETA) enhancements
  • Remedyforce Console enhancements
  • General enhancements

Known and corrected issues

For information about issues that are known and corrected in this release, see Known-and-corrected-issues.

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Related topics

Known-and-corrected-issues

Supported-browsers-mobile-devices-and-integrations

Supported-languages-and-locales

Support-information

 

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