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Note This documentation supports the 20.16.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Record assignment settings


This topic describes the settings for enabling shared ownership of records (by both queues and staff members) and configuring automated record assignment.

The following table describes the configuration settings for record assignment that are provided on the Remedyforce Administration > Application Settings > Record Assignment page.The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.

Related topic

Configuring-record-assignment

 

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