Note

 

This documentation supports the 20.16.01 version of Remedyforce.

To view the latest documentation, click

Pentaho packages for importing data and users into BMC Remedyforce

To import data from the following products into BMC Remedyforce, you can download Pentaho packages that are available on the BMC Communities website.

  • BMC Atrium Configuration Management Database (BMC Atrium CMDB)
  • BMC Discovery (known before version 11.0 as BMC Atrium Discovery and Dependency Mapping)
  • BMC BladeLogic Client Automation
  • BMC Client Management (known before version 12.0 as BMC FootPrints Asset Core)
  • Dell KACE
  • Microsoft System Center Configuration Manager

You can also use Pentaho packages to import users from the Lightweight Directory Access Protocol (LDAP) servers into BMC Remedyforce, and import configuration data from one Salesforce organization to another.


The following video (4:30) provides an overview of using BMC Remedyforce Pentaho Packages.



https://youtu.be/8UVsViDYpuk


The following topics are provided:

Pentaho packages to import users from LDAP servers

Note

 The Customer Portal Manager Custom license has been discontinued and might not be available in your Salesforce organization.

Pentaho package to import configuration data from another Salesforce organization

You can import BMC Remedyforce configuration data from one Salesforce organization to another. The Salesforce organization can be a sandbox or a production organization. For example, say that you added some real configuration data to a sandbox while testing BMC Remedyforce. You can import this data to your production organization by using the Pentaho package at https://communities.bmc.com/docs/DOC-33778.

For more information, see Importing BMC Remedyforce configuration data from another Salesforce organization.

Pentaho packages to import data into CMDB 2.0

Note

To import data into BMC Remedyforce CMDB 1.0, you must download the Pentaho packages for Remedyforce CMDB 1.0 that are available on the BMC Communities website. For more information, see Pentaho packages to import data into CMDB 1.0.

Related topics

Supported browsers, mobile devices, and integrations

Prerequisites for importing data to BMC Remedyforce

Overview of how data is imported into BMC Remedyforce

BMC Remedyforce CMDB 2.0 architecture

BMC Remedyforce CMDB 1.0 architecture

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