PDFs and videos
This topic describes and links to PDFs, videos, and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.
Ready-made PDFs of this space
Videos
The following table lists topics that contain videos that supplement the text-based documentation.
Topic | Duration | Description |
|---|---|---|
2:53 | This video explains the overview of agentless discovery. | |
5:09 | This video explains the Remedyforce discovery licenses. | |
11:03 |
This video provides details to enable and configure discovery in BMC Remedyforce. | |
20-16-01-enhancements (Remedyforce Discovery) | 6:30 | This video explains the Remedyforce Discovery enhancement. |
20-16-01-enhancements (General enhancements) | 7:06 | This video explains the general enhancements made to BMC Remedyforce. |
20-16-01-enhancements (Category restriction based on modules) | 3:22 | This video explains the enhancements made to category restriction based on modules. |
20-16-01-enhancements (Service Desk on Salesforce1 Mobile App enhancement) | 1:16 | This video explains the enhancements made to Service Desk on Salesforce1 Mobile App, which is for staff members. |
20-16-01-enhancements (Self Service on Salesforce1 Mobile App enhancements) | 5:13 | This video explains the enhancements made to Self Service on Salesforce1 Mobile App (Self Service mobile app), which is for clients. |
5:45 | This video outlines how to navigate the BMC Remedyforce ITSM system and gives an idea how to access information. | |
10:23 | This video explains the models capability in BMC Remedyforce. | |
8:04 | This video explains list views, creating list views, filtering records in a list view, configuring fields in a list view, and searching information in a list view in the Remedyforce Console. | |
7:50 | This video explains the normalization process in BMC Remedyforce. | |
6:01 | This video demonstrates how to manage normalization rules in BMC Remedyforce. | |
5:29 | This video demonstrates how to manage normalization exceptions in BMC Remedyforce. | |
3:42 | This video provides an overview of how to detect and resolve collisions in change requests. | |
2:44 | This video gives an overview of surveys and guidelines to prepare your own surveys in BMC Remedyforce. | |
2:21 | This video gives an overview of adding a custom attribute to a class in BMC Remedyforce. | |
3:12 | This video walks you through Remedyforce Chat capability, its key features, and benefits. | |
3:23 | This video demonstrates how to configure fields that are shown in the tool tip of a change schedule for a task change request or a release record. | |
5:25 | This video shows you how to create a custom knowledge article type. |
Other videos
The following topic contains other videos that supplement the text-based documentation.
Topic | Duration | Description |
|---|---|---|
None | This page has several videos related to administrative tasks, configurations, change management, and reporting. |