Note

 

This documentation supports the 20.16.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

PDFs and videos

This topic describes and links to PDFs, videos, and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.

Tip

You can create a custom PDF for a specific topic. For information about how you can export a custom PDF from this space, see .

Ready-made PDFs of this space

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Videos

The following table lists topics that contain videos that supplement the text-based documentation.

TopicDurationDescription
How discovery works2:53

 https://youtu.be/WGHLGDNdOcI

This video explains the overview of agentless discovery.

Supported discovery licenses and features5:09

 https://youtu.be/4-VS4e73JSw

This video explains the Remedyforce discovery licenses.

Enabling and configuring agentless discovery11:03

 

 https://youtu.be/DOq6_r4pjuU

This video provides details to enable and configure discovery in BMC Remedyforce.

20.16.01 enhancements (Remedyforce Discovery)6:30

 https://youtu.be/2kdomQ52rXM

This video explains the Remedyforce Discovery enhancement.

20.16.01 enhancements (General enhancements)7:06

 https://youtu.be/3nUuTylfq2w

This video explains the general enhancements made to BMC Remedyforce.

20.16.01 enhancements (Category restriction based on modules)3:22

https://youtu.be/XW3SpIfT7Lo

This video explains the enhancements made to category restriction based on modules.

20.16.01 enhancements (Service Desk on Salesforce1 Mobile App enhancement)1:16

 https://youtu.be/DsyMy3TFyqM

This video explains the enhancements made to Service Desk on Salesforce1 Mobile App, which is for staff members.

20.16.01 enhancements (Self Service on Salesforce1 Mobile App enhancements)5:13

https://youtu.be/x4S0DyRKJvo

This video explains the enhancements made to Self Service on Salesforce1 Mobile App (Self Service mobile app), which is for clients.

Exploring BMC Remedyforce5:45

 https://youtu.be/GqP3BmApoyg

This video outlines how to navigate the BMC Remedyforce ITSM system and gives an idea how to access information.

Managing models10:23

https://youtu.be/BldMm7y13tI

This video explains the models capability in BMC Remedyforce.

8:04

https://youtu.be/FEHHy6nGLQc

This video explains list views, creating list views, filtering records in a list view, configuring fields in a list view, and searching information in a list view in the Remedyforce Console.

Overview of the normalization process7:50

https://youtu.be/QP5D3zQYuvo

This video explains the normalization process in BMC Remedyforce.

Managing normalization rules6:01

 https://youtu.be/5olTIVmoUsE

This video demonstrates how to manage normalization rules in BMC Remedyforce.

Managing exceptions to normalization rules

5:29

 https://youtu.be/Ive3uOoO1wQ

This video demonstrates how to manage normalization exceptions in BMC Remedyforce.

Detecting and resolving collisions in change requests

3:42

https://youtu.be/7MS8rxLWVnA

This video provides an overview of how to detect and resolve collisions in change requests.

Configuring surveys

2:44

 https://youtu.be/x5SKdvy6O78

This video gives an overview of surveys and guidelines to prepare your own surveys in BMC Remedyforce.

Adding or removing fields on the Instance Editor in CMDB 2.02:21

https://youtu.be/q8QxPDn5MY4

This video gives an overview of adding a custom attribute to a class in BMC Remedyforce.

Configuring BMC Remedyforce Chat3:12

https://youtu.be/p-BEk-B614o

This video walks you through Remedyforce Chat capability, its key features, and benefits.

Adding fields to the change request, release, or task tooltips displayed in a change schedule 3:23

https://youtu.be/LFn3B5VvDis

This video demonstrates how to configure fields that are shown in the tool tip of a change schedule for a task change request or a release record.

Configuring custom article types5:25

 https://youtu.be/NpXuXT2nERk

This video shows you how to create a custom knowledge article type.

Other videos

The following topic contains other videos that supplement the text-based documentation.

TopicDurationDescription
Remedyforce Video SeriesNoneThis page has several videos related to administrative tasks, configurations, change management, and reporting.

 


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