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PDFs and videos

This topic describes and links to PDFs, videos, and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.

Tip

You can create a custom PDF for a specific topic. For information about how you can export a custom PDF from this space, see .

Ready-made PDFs of this space

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Videos

The following table lists topics that contain videos that supplement the text-based documentation.

TopicDurationDescription
How discovery works2:53

 https://youtu.be/WGHLGDNdOcI

This video explains the overview of agentless discovery.

Supported discovery licenses and features5:09

 https://youtu.be/4-VS4e73JSw

This video explains the Remedyforce discovery licenses.

Enabling and configuring agentless discovery11:03

 

 https://youtu.be/DOq6_r4pjuU

This video provides details to enable and configure discovery in BMC Remedyforce.

20.16.01 enhancements (Remedyforce Discovery)6:30

 https://youtu.be/2kdomQ52rXM

This video explains the Remedyforce Discovery enhancement.

20.16.01 enhancements (General enhancements)7:06

 https://youtu.be/3nUuTylfq2w

This video explains the general enhancements made to BMC Remedyforce.

20.16.01 enhancements (Category restriction based on modules)3:22

https://youtu.be/XW3SpIfT7Lo

This video explains the enhancements made to category restriction based on modules.

20.16.01 enhancements (Service Desk on Salesforce1 Mobile App enhancement)1:16

 https://youtu.be/DsyMy3TFyqM

This video explains the enhancements made to Service Desk on Salesforce1 Mobile App, which is for staff members.

20.16.01 enhancements (Self Service on Salesforce1 Mobile App enhancements)5:13

https://youtu.be/x4S0DyRKJvo

This video explains the enhancements made to Self Service on Salesforce1 Mobile App (Self Service mobile app), which is for clients.

Exploring BMC Remedyforce5:45

 https://youtu.be/GqP3BmApoyg

This video outlines how to navigate the BMC Remedyforce ITSM system and gives an idea how to access information.

Managing models10:23

https://youtu.be/BldMm7y13tI

This video explains the models capability in BMC Remedyforce.

8:04

https://youtu.be/FEHHy6nGLQc

This video explains list views, creating list views, filtering records in a list view, configuring fields in a list view, and searching information in a list view in the Remedyforce Console.

Overview of the normalization process7:50

https://youtu.be/QP5D3zQYuvo

This video explains the normalization process in BMC Remedyforce.

Managing normalization rules6:01

 https://youtu.be/5olTIVmoUsE

This video demonstrates how to manage normalization rules in BMC Remedyforce.

Managing exceptions to normalization rules

5:29

 https://youtu.be/Ive3uOoO1wQ

This video demonstrates how to manage normalization exceptions in BMC Remedyforce.

Detecting and resolving collisions in change requests

3:42

https://youtu.be/7MS8rxLWVnA

This video provides an overview of how to detect and resolve collisions in change requests.

Configuring surveys

2:44

 https://youtu.be/x5SKdvy6O78

This video gives an overview of surveys and guidelines to prepare your own surveys in BMC Remedyforce.

Adding or removing fields on the Instance Editor in CMDB 2.02:21

https://youtu.be/q8QxPDn5MY4

This video gives an overview of adding a custom attribute to a class in BMC Remedyforce.

Configuring BMC Remedyforce Chat3:12

https://youtu.be/p-BEk-B614o

This video walks you through Remedyforce Chat capability, its key features, and benefits.

Adding fields to the change request, release, or task tooltips displayed in a change schedule 3:23

https://youtu.be/LFn3B5VvDis

This video demonstrates how to configure fields that are shown in the tool tip of a change schedule for a task change request or a release record.

Configuring custom article types5:25

 https://youtu.be/NpXuXT2nERk

This video shows you how to create a custom knowledge article type.

Other videos

The following topic contains other videos that supplement the text-based documentation.

TopicDurationDescription
Remedyforce Video SeriesNoneThis page has several videos related to administrative tasks, configurations, change management, and reporting.

 


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