PDFs and videos
This topic describes and links to PDFs, videos, and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.
You can create a custom PDF for a specific topic. For information about how you can export a custom PDF from this space, see .
Ready-made PDFs of this space
The following table lists topics that contain videos that supplement the text-based documentation.
|How discovery works||2:53|
This video explains the overview of agentless discovery.
|Supported discovery licenses and features||5:09|
This video explains the Remedyforce discovery licenses.
|Enabling and configuring agentless discovery||11:03|
This video provides details to enable and configure discovery in BMC Remedyforce.
|20.16.01 enhancements (Remedyforce Discovery)||6:30|
This video explains the Remedyforce Discovery enhancement.
|20.16.01 enhancements (General enhancements)||7:06|
This video explains the general enhancements made to BMC Remedyforce.
|20.16.01 enhancements (Category restriction based on modules)||3:22|
This video explains the enhancements made to category restriction based on modules.
|20.16.01 enhancements (Service Desk on Salesforce1 Mobile App enhancement)||1:16|
This video explains the enhancements made to Service Desk on Salesforce1 Mobile App, which is for staff members.
|20.16.01 enhancements (Self Service on Salesforce1 Mobile App enhancements)||5:13|
This video explains the enhancements made to Self Service on Salesforce1 Mobile App (Self Service mobile app), which is for clients.
|Exploring BMC Remedyforce||5:45|
This video outlines how to navigate the BMC Remedyforce ITSM system and gives an idea how to access information.
This video explains the models capability in BMC Remedyforce.
This video explains list views, creating list views, filtering records in a list view, configuring fields in a list view, and searching information in a list view in the Remedyforce Console.
|Overview of the normalization process||7:50|
This video explains the normalization process in BMC Remedyforce.
|Managing normalization rules||6:01|
This video demonstrates how to manage normalization rules in BMC Remedyforce.
|Managing exceptions to normalization rules|
This video demonstrates how to manage normalization exceptions in BMC Remedyforce.
This video provides an overview of how to detect and resolve collisions in change requests.
This video gives an overview of surveys and guidelines to prepare your own surveys in BMC Remedyforce.
|Adding or removing fields on the Instance Editor in CMDB 2.0||2:21|
This video gives an overview of adding a custom attribute to a class in BMC Remedyforce.
|Configuring BMC Remedyforce Chat||3:12|
This video walks you through Remedyforce Chat capability, its key features, and benefits.
|Adding fields to the change request, release, or task tooltips displayed in a change schedule||3:23|
This video demonstrates how to configure fields that are shown in the tool tip of a change schedule for a task change request or a release record.
|Configuring custom article types||5:25|
This video shows you how to create a custom knowledge article type.
The following topic contains other videos that supplement the text-based documentation.
|Remedyforce Video Series||None||This page has several videos related to administrative tasks, configurations, change management, and reporting.|