PDFs and videos
This topic describes and links to PDFs, videos, and other documents that support this product release. If the ready-made PDFs of this space do not satisfy your requirements, you can export a custom PDF.
Tip
You can create a custom PDF for a specific topic. For information about how you can export a custom PDF from this space, see .
Ready-made PDFs of this space
Videos
The following table lists topics that contain videos that supplement the text-based documentation.
| Topic | Duration | Description |
|---|---|---|
| How discovery works | 2:53 | This video explains the overview of agentless discovery. |
| Supported discovery licenses and features | 5:09 | This video explains the Remedyforce discovery licenses. |
| Enabling and configuring agentless discovery | 11:03 |
This video provides details to enable and configure discovery in BMC Remedyforce. |
| 20.16.01 enhancements (Remedyforce Discovery) | 6:30 | This video explains the Remedyforce Discovery enhancement. |
| 20.16.01 enhancements (General enhancements) | 7:06 | This video explains the general enhancements made to BMC Remedyforce. |
| 20.16.01 enhancements (Category restriction based on modules) | 3:22 | This video explains the enhancements made to category restriction based on modules. |
| 20.16.01 enhancements (Service Desk on Salesforce1 Mobile App enhancement) | 1:16 | This video explains the enhancements made to Service Desk on Salesforce1 Mobile App, which is for staff members. |
| 20.16.01 enhancements (Self Service on Salesforce1 Mobile App enhancements) | 5:13 | This video explains the enhancements made to Self Service on Salesforce1 Mobile App (Self Service mobile app), which is for clients. |
| Exploring BMC Remedyforce | 5:45 | This video outlines how to navigate the BMC Remedyforce ITSM system and gives an idea how to access information. |
| Managing models | 10:23 | This video explains the models capability in BMC Remedyforce. |
| 8:04 | This video explains list views, creating list views, filtering records in a list view, configuring fields in a list view, and searching information in a list view in the Remedyforce Console. | |
| Overview of the normalization process | 7:50 | This video explains the normalization process in BMC Remedyforce. |
| Managing normalization rules | 6:01 | This video demonstrates how to manage normalization rules in BMC Remedyforce. |
| Managing exceptions to normalization rules | 5:29 | This video demonstrates how to manage normalization exceptions in BMC Remedyforce. |
| 3:42 | This video provides an overview of how to detect and resolve collisions in change requests. | |
| 2:44 | This video gives an overview of surveys and guidelines to prepare your own surveys in BMC Remedyforce. | |
| Adding or removing fields on the Instance Editor in CMDB 2.0 | 2:21 | This video gives an overview of adding a custom attribute to a class in BMC Remedyforce. |
| Configuring BMC Remedyforce Chat | 3:12 | This video walks you through Remedyforce Chat capability, its key features, and benefits. |
| Adding fields to the change request, release, or task tooltips displayed in a change schedule | 3:23 | This video demonstrates how to configure fields that are shown in the tool tip of a change schedule for a task change request or a release record. |
| Configuring custom article types | 5:25 | This video shows you how to create a custom knowledge article type. |
Other videos
The following topic contains other videos that supplement the text-based documentation.
| Topic | Duration | Description |
|---|---|---|
| Remedyforce Video Series | None | This page has several videos related to administrative tasks, configurations, change management, and reporting. |
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