Overview of Self Service on Salesforce1 Mobile App
Self Service on Salesforce1 Mobile App (Self Service mobile app) enables clients to access BMC Remedyforce Self Service on their mobile devices. In the Salesforce1 Mobile App, clients must click Remedyforce Mobile to access the Self Service mobile app.
Clients can perform tasks such as submit tickets, request for services, and chat with a staff member to resolve issues. For more information, see Supported modules for Self Service on Salesforce1 Mobile App.
In the Self Service mobile app, users receive push and in-application notifications (approvals, comments on user posts, and so on) from the Salesforce1 platform. For more information about notifications, see the Salesforce Help .
See this video (5:13) for an overview of the Self Service mobile app.
Supported modules for Self Service on Salesforce1 Mobile App
The following table lists the modules that the Self Service mobile app supports and the tasks that clients can perform with this mobile app:
|CIs and Assets|
|Broadcasts||View a list of broadcasts|
|Knowledge Articles||Search for and view BMC Remedyforce knowledge articles|
|BMC Remedyforce Chat||Chat with a staff member to resolve issues|