This documentation supports the 20.16.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

Managing roles

You can build hierarchy in your organization by using roles.

To add a role

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Manage Users tile, and from the menu select Roles.
    For more information about adding a role, see Salesforce Help.
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