Note

 

This documentation supports the 20.16.01 version of Remedyforce.

To view the latest documentation, click

Managing roles

You can build hierarchy in your organization by using roles.

To add a role

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Manage Users tile, and from the menu select Roles.
    For more information about adding a role, see Salesforce Help.
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