Note

 

This documentation supports the 20.16.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

Managing approvals

 

This section describes how to create an approval process for incidents, change requests, and knowledge articles. 

For incidents and change requests, if an approval is assigned to you, you can approve or reject the approval in the Approval form, through email, or assign the approval to a delegated approver.

The following topics are provided:

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