Note

 

This documentation supports the 20.16.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

Keyboard shortcuts in the Remedyforce Console

Based on your keyboard layout, you can use specific keyboard shortcuts for performing a few common actions on the Remedyforce Console, Incident Console, and Task Console tabs. The same keyboard shortcuts are applicable for the languages and browsers that are supported by BMC Remedyforce.

This section contains the following topics:

Default keyboard shortcuts

The following table describes the default keyboard shortcuts that are supported on the different tabs on the Remedyforce Console:

TabShortcutDescription
  • Remedyforce Console
  • Incident Console
  • Task Console

Note: These shortcuts are also supported if you have configured the BMC Remedyforce modules in the Service Cloud console. However, the shortcuts work only if the cursor is in the form details area.




Ctrl+Alt+N
  • On the Remedyforce Console tab: Opens a new record in another tab based on the selected view.
    For example, if Tasks is selected in the View menu, the Ctrl+Alt+N shortcut opens a new task record.
  • On the Incident Console tab: Opens a new incident record.
  • On the Task Console tab: Opens a new task record.
Ctrl+Alt+SSaves the active record
Ctrl+Alt+AOpens the Actions menu for the active record.
Ctrl+Alt+TOpens the Agent Tools menu for the active record.
Remedyforce Console

Ctrl+Alt+WCloses the active tab on the Remedyforce Console tab.
Ctrl+Alt+0Navigates to the first tab on the Remedyforce Console tab.

Ctrl+Alt+1 to Ctrl+Alt+9

Note: These shortcuts are not supported if you are using BMC Remedyforce in the Safari browser on the Macintosh OS.

Opens a list view, a QuickView, or the dashboard from the View menu on the Remedyforce Console tab. These shortcuts are dynamic and open the list views, the QuickViews, or the dashboard based on the configurations that your system administrator has made.

Ctrl+Alt+1 opens the list of records for the first module in the View menu; Ctrl+Alt+2 opens the list of records for the second module in the View menu, and so on. After the last module, the subsequent shortcut keys open the My Dashboard tab, My QuickViews submenu, and Shared QuickViews submenu.

Examples:

  • If all modules are configured, Ctrl+Alt+6 displays the list of records for the last module from the View menu; Ctrl+Alt+7 displays the My Dashboard tab; Ctrl+Alt+8 displays the My QuickViews submenu; and Ctrl+Alt+9 displays the Shared QuickViews submenu. If the My QuickViews option is not available in the View menu, Ctrl+Alt+8 opens the Shared QuickViews submenu.
  • If only the Tasks, Problems, and Releases modules are configured, Ctrl+Alt+1 displays the list of records for the Tasks module; Ctrl+Alt+2 displays the list of records for the Problems module; Ctrl+Alt+3 displays the list of records for the Releases module; Ctrl+Alt+4 opens the My Dashboard tab; Ctrl+Alt+5 expands the My QuickViews submenu; and Ctrl+Alt+6 expands the Shared QuickViews submenu.

Alternate keyboard shortcuts

If you want to use alternate keyboard shortcuts for shortcuts that include number keys, you may enable alternate keyboard shortcuts by performing the following steps:

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Application Settings tile, and from the menu select General Application Settings.
  3. Select the Enable a different set of keyboard shortcuts in Remedyforce Console check box.

If you enable this setting, the keyboard shortcuts that use number keys are replaced with an alternate set of keyboard shortcuts in the Remedyforce Console. All the keyboard shortcuts except the ones that use number keys are the same as default keyboard shortcuts.

Note

If you enable using alternate keyboard shortcuts, it will disable the keyboard shortcuts that use number keys for tab navigation in Self Service as these shortcuts use number keys. All the other keyboard shortcuts will remain the same as the default keyboard shortcuts.

The following table describes the alternate keyboard shortcuts that are supported in the Remedyforce Console:

TabDefault shortcutAlternate shortcutDescription
Remedyforce Console








Ctrl+Alt+0Ctrl+Alt+LNavigates to the first tab on the Remedyforce Console tab.
Ctrl+Alt+1Ctrl+Alt+IOpens Incident list view.
Ctrl+Alt+2Ctrl+Alt+UOpens Service requests list view.
Ctrl+Alt+3Ctrl+Alt+KOpens Tasks list view.
Ctrl+Alt+4Ctrl+Alt+POpens Problems list view.
Ctrl+Alt+5Ctrl+Alt+HOpens Change requests list view.
Ctrl+Alt+6Ctrl+Alt+ROpens Releases list view.
Ctrl+Alt+7Ctrl+Alt+BOpens Broadcasts list view.
Ctrl+Alt+8Ctrl+Alt+COpens Change Schedule.
Ctrl+Alt+9Ctrl+Alt+DOpens My Dashboard.

Note

If you have deactivated keyboard shortcuts in your organization, none of the default or alternate set of keyboard shortcuts will work. For more information on deactivating keyboard shortcuts, see Deactivating keyboard shortcuts.

Related topics

Overview of the Remedyforce Console tab

Incident management

Task management

Problem management

Change management

Release management

Broadcast management

My Dashboard and QuickViews management

Deactivating keyboard shortcuts

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