Integrating BMC Remedyforce with CTI adapters
You can integrate BMC Remedyforce with computer-telephony integration (CTI) adapters for Salesforce that are based on Softphone layouts. BMC Remedyforce is tested to work with CTI Demo Adapter 4.03 for Salesforce.
The following topics are provided:
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Use-case scenario: Creating an incident in BMC Remedyforce based on alerts from BMC Real End User Experience Monitoring and Analytics