Integrating BMC Remedyforce with BMC TrueSight Operations Management

You can integrate BMC Remedyforce with BMC TrueSight Operations Management (before version 10.0, BMC TrueSight Operations Management was known as BMC ProactiveNet Performance Management) to create incidents in BMC Remedyforce using the events that are generated in BMC TrueSight Operations Management. This integration helps you to create, update, and close incidents based on the events generated in BMC TrueSight Operations Management. Data in the events is mapped to the fields in the Incident object.

The following topics are provided:

• Mapping the event data to the Incident object fields
• Customizing event rules in BMC TrueSight Operations Management
• Use-case scenario: Creating an incident in BMC Remedyforce based on an event in BMC TrueSight Operations Management