Integrating BMC Remedyforce with BMC Real End User Experience Monitoring and Analytics
BMC Real End User Experience Monitoring and Analytics adds a critical dimension to application operations, enabling you to detect and isolate end-user performance issues before they negatively affect business reputation and revenue. BMC Real End User Experience Monitoring and Analytics enables you to monitor real users in real time to ensure consistent application performance. The integration of BMC Remedyforce with BMC Real End User Experience Monitoring and Analytics helps you to create incidents based on the alerts received from the BMC Real End User Experience Monitoring and Analytics application. This integration proactively addresses potential performance issues by managing the alerts in BMC Remedyforce, and assigning to the right staff members to resolve and to report on all activities.
The following topics are provided:
- Overview of integrating BMC Remedyforce with BMC Real End User Experience Monitoring and Analytics
- Configuring BMC Real End User Experience Monitoring and Analytics integration with BMC Remedyforce
- Use-case scenario: Creating an incident in BMC Remedyforce based on alerts from BMC Real End User Experience Monitoring and Analytics
Important
Before you begin integrating BMC Remedyforce with BMC Real End User Experience Monitoring and Analytics, ensure that you have configured email services. For more information, see Creating incidents and retrieving incident status through email messages.
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