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This documentation supports the 20.16.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

BMC Remedyforce 20.16.01 Integrating

Importing users from an LDAP server

This section provides information about importing users from an LDAP server into your Salesforce organization by using the Pentaho Data Integration tool. The Pentaho packages for importing users from an LDAP server are provided on the BMC Communities website.These packages enable you to import existing users from an Active Directory server into your Salesforce organization, instead of creating users in BMC Remedyforce.

The following table helps you to decide which Pentaho package to download based on your requirements:

GoalPackage to downloadReference information
You want to import users (clients and staff members) from an LDAP server and assign the Salesforce Platform license to these users. You also want to assign permission sets and the BMC Remedyforce package license to the imported users.https://communities.bmc.com/docs/DOC-32288Importing Salesforce Platform license users with assigned permission sets from an LDAP server
You want to import users (clients and staff members) from an LDAP server and assign the Salesforce Platform license to these users.https://communities.bmc.com/docs/DOC-22547Importing users with the Salesforce Platform license from an LDAP server

You want to import clients from an LDAP server and assign the Customer Portal license to these users.

Note: The Customer Portal Manager Custom license has been discontinued and might not be available in your Salesforce organization.

https://communities.bmc.com/docs/DOC-17004Importing users with the Customer Portal license from an LDAP server

Related topics

Overview of how users are imported from LDAP servers

Scheduling jobs to import data

Troubleshooting common issues when importing data

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Last modified by Gina Fevrier on Dec 09, 2016
administration importing integration

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Overview of how data is imported into BMC Remedyforce CMDB 1.0
Overview of how users are imported from LDAP servers
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