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Note This documentation supports the 20.16.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Editing, copying, or deleting request definitions

You can edit a service request definition (SRD) and make copies of the SRD for different service offerings of a service. Making copies would help you maintain consistency in the Fulfillment templates that you create for similar service offerings. 

After reviewing an SRD, if you find that the SRD is no longer required because you are not providing the service offering of the SRD, you can delete the SRD.

Note

Only system administrators and members of the Change Manager profile can create, copy, and delete SRDs. Staff members can view existing SRDs.

To edit, copy, or delete a service request definition

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Configure Application tile, and from the menu select Request Definitions.
    Alternatively, you can also navigate to Remedyforce Workspaces > Service Request Management > Request Definition.
  3. In the Request Definitions list view, select the SRD that you want to edit, copy, or delete.
  4. Perform one of the following actions:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.

 

 

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