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Editing, copying, and deleting service targets

All the changes on service targets are applied to new incidents, service requests, tasks, problems, or change requests only. If you modify a service target, no changes are made to the targets of the incidents, service requests, tasks, problems, or change requests for which the service target transactions are created and the clock has started. Therefore, BMC recommends that you do not modify a service target.

If you want to create a service target that is similar to a service target that you have already created, you can copy the service target and modify the required details. Also, if you do not need a service target in an agreement, you can delete it from the agreement.

To edit, copy, or delete a service target

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Manage Workflows and Other Processes tile, and from the menu select Agreements.
    Alternatively, you can also navigate to Remedyforce Workspaces > Service Level Management > Agreements.
  3. In the Service Level Management list view, select the agreement in which you want to edit, copy, or delete a service target.
  4. Click the Service Target tab.
    A list of existing service targets is displayed.
  5. Perform one of the following actions:

    Goal

    Step

    Edit the selected service target

    Click the service target that you want to edit and click

    Note: If you edit a service target, you cannot change the object for which the service target is created. For example, if you edited a service target that was created for Incidents, you cannot change the object to Change Request in the Applied To field. The service target is opened in a new window.

    Create a service target that is similar to the selected service target

    Click the service target that you want to copy and click

    If you copy a service target, you cannot change the object for which the service target is created. For example, you copied a service target that was created for Incidents, you cannot change the object to Change Request in the Applies To field. 

    A copy of the service target is opened in a new window and you can make the required changes in the record.

    Delete the selected service target

    From the list of existing service targets, select the required service target, and click

    In the confirmation dialog box, click Yes to delete the service target.

  6. Click Save.
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