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Note This documentation supports the 20.16.01 version of BMC Remedyforce.To view the latest or an earlier version, select the version from the Product version menu.

Determining the category applied to a service request

There are multiple ways to apply category to a service request. Based on your requirements, you can decide where to use the category that must be applied to the service request. The following table provides the actions that you must take to ensure that correct category is applied to the service request:The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
 

If a category is available in the request definition and the incident template used in the request definition, which category is applied to the service request, depends upon the Replace form field values with template field value setting check box on the Remedyforce Administration > Application Settings > General Application Settings page. the following table describes which category is applied to the service request:

 

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