Note

 

This documentation supports the 20.16.01 version of Remedyforce.

To view the latest documentation, click

Creating urgencies

An urgency record identifies the speed to resolve an incident, task, broadcast, change request, or problem and determine how the record escalates through the service desk.

The following are the default urgency values:

  • HIGH
  • MEDIUM
  • LOW

You can create more urgency records as part of the configuration tasks to set up BMC Remedyforce for use in the organization.

To create an urgency

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Configure Application tile, and from the menu select Urgency.
  3. In the urgencies list view, click .
  4. In the Urgency field, type a unique identifier that you want to assign to the current urgency record.
  5. Click Save.
  6. (Optional) To designate the current record as inactive, select the Inactive check box.

    Note

    Records marked as inactive are not included in any search performed on the database.

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