Note

 

This documentation supports the 20.16.01 version of BMC Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Creating service agreements and targets

This section describes how to create agreements, manage supporting information for agreements, make a copy of an agreement, and delete an agreement. The section also describes how to create, copy, edit, and delete service targets, add milestones to service targets, and create or customize email templates for milestones.

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