Note

 

This documentation supports the 20.16.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

Configuring the Remedyforce Console

The Remedyforce Console tab enables users to manage all records (incidents, service requests, tasks, problems, change requests, releases, and broadcasts) from a single console. Each record opens in a different tab within the Remedyforce Console tab. Users can easily navigate between records without opening multiple windows. The Remedyforce Console tab also provides a dashboard and QuickViews to enable you to retrieve information from the BMC Remedyforce database, view a key set of data in one place, and to monitor metrics regularly.

For more information about the benefits of using the Remedyforce Console tab, see Overview of the Remedyforce Console tab.

The following topics are provided:

Note

For new installations of BMC Remedyforce, the Remedyforce Console tab is enabled out of the box. In this case, you do not have to perform the steps that are described in Enabling the Remedyforce Console tab. However, if you are upgrading from a earlier version of BMC Remedyforce to version 20.14.01 or later, you must manually set up and enable the Remedyforce Console tab. For more information, see Enabling the Remedyforce Console tab.

Related topics

Incident management

Task management

Problem management

Change management

Release management

Broadcast management

My Dashboard and QuickViews management

Was this page helpful? Yes No Submitting... Thank you

Comments