Configuring settings for Service Desk on Salesforce1 Mobile App
You can configure the following in Service Desk on Salesforce1 Mobile App (Service Desk mobile app), which is for staff members:
The following interactive graphic provides information about configuring settings for Service Desk on Salesforce1 Mobile App, which is for staff members. (The graphic may take a few seconds to load.)
The following table lists the steps to configure the list views and Incident and Task forms and any considerations that you must know while configuring:
|Configure list views|
You can configure list views by adding or deleting fields from the Salesforce1 - List View field set.
This field set is available in the objects of the records whose list view you are configuring. The following table lists the list views that can be customized and the objects in which the Salesforce1 - List View field set is available:
To configure list views, perform the following actions:
|Session Timeout||Based on the value in the Timeout Value list in the Session Timeout section that you configure, if a staff member leaves the application inactive, the application session times out. The staff member must reload the application from the Navigation menu. By default, the time out value is 2 hours. To configure the Session Timeout value, navigate to Setup > Security Controls > Session Settings.|
|Incident and Task|
A field set is added to the objects to enable you to customize the fields that are shown in the Service Desk mobile app.
|CIs or assets|
The form to edit CIs or assets is displayed when a staff member selects a CI or asset linked to an incident. To customize the fields shown for the CIs or assets, the field sets used are same as the field sets used in the Instance Editor in the Remedyforce CMDB tab. For more information, see Adding or removing fields on the Instance Editor in CMDB 2.0.