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Configuring Out of Office status

If a user is not available or out of office, you can set up the Out of Office status of the user. This status is shown in the Select From Staff window when any user is assigning an incident, broadcast, task, change request, problem, or release to a staff member, suggested expert, or member of the logged on profile.

To set the Out of Office status

  1. Click the Remedyforce Administration tab.
  2. On the Home page, click the Manage Users tile, and from the menu select Add and Edit User.
  3. Click the name of the user whose status you want to set.
  4. In the BMC Remedyforce section, click Edit.
  5. Select the Out of Office check box.
  6. Click Save.

In the BMC Remedyforce section, click Edit and select the Out of Office check box.

If you do not find the Out of Office check box in the BMC Remedyforce section, navigate to Setup > Customize > Users > Page Layouts and ensure that the Out of Office field is included in the BMC Remedyforce section in the page layout that is assigned to the user.

If you are accessing the BMC Remedyforce by using the Salesforce page layout, the Out of Office column is not shown in the Search for a user window, by default. To see the Out of Office column in the Search for a user window, navigate to Setup > Customize > Users > Search Layouts. In the Actions column, click Edit besides Lookup Dialogs. From the Available Fields list, select Out of Office, click the right arrow to move the selected item to the Selected Fields list, and click Save.

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