Configuring CMDB 1.0
A configuration item (CI) is any component in your IT infrastructure that you need to deliver services to your clients. You must create CIs in BMC Remedyforce CMDB. You can attach supporting information about CIs in the form of documents or URLs. You can also establish a relationship among CIs. For example, you can establish a relationship among a monitor, keyboard, processor, and other items that make a computer.
The data model of BMC Remedyforce unifies the representation of configuration data. It is designed to store data about the most common CIs, such as hardware, software, and services and provide a mechanism for linking the CIs to provide a complete view of all elements of an IT environment and how CIs affect each other.
The following topics are provided: