Comparison of functionality available in different UIs
The following table compares the functionality of the Remedyforce Console and the Salesforce page layout. (Blank cells indicate no functionality.)
| Functionality | Remedyforce Console | Salesforce page layout |
|---|---|---|
| Available for staff members | ||
Manage the following records from the Remedyforce Console tab:
|  | |
| Use SmartViews - BETA | | |
| View Incidents and Service Requests as separate modules | | |
Use additional agent tools for change requests: Collision Detection and Impact Analysis | | |
| Perform actions on BMC Client Management devices from the CI Actions window in BMC Remedyforce | | |
| View dashboard and QuickViews (enables staff members to view list of records assigned to them and other key data) | | |
| Use keyboard shortcuts to perform a few common actions | | |
| Use type ahead in lookup type fields | | |
| View attachments before saving a record | | |
| Set your chat status to chat with Self Service clients | | |
| Increase available workspace by hiding the tabs | | |
| Apply templates on records | | |
| Use related lists | | |
| Update multiple records from list views | | |
| View and follow broadcasts from the list view | | |
| Link incidents to a broadcast from the list view | | |
| Perform search on records and lookup fields in the list views | | |
| Change owner of records | | |
| Use smart suggestions to create and edit incidents - BETA | | |
| Lock records | | |
| Available for system administrator | ||
| Configure filters on custom lookup fields | | |
| Create custom layouts for profiles | | |
| Create custom options for Actions and Agent Tools menu | | |
| Configure templates based on profiles | | |
Was this page helpful? Yes No
Submitting...
Thank you
Comments