Note

 

This documentation supports the 20.16.01 version of Remedyforce.

To view the latest documentation, select the latest version from the Product version menu.

Architecture

BMC Remedyforce is a 100% cloud-based application that resides on a web server, which allows for high availability of your IT Service Management environment. You can access the application from anywhere within an organization via the Internet, using a standard web browser. BMC Remedyforce is hosted on the Force.com platform. 

Data is hosted in the cloud. For this reason, the amount of data that you can store within the cloud is limited. You must check your subscription for the limits.

You can customize the interface through easy-to-use web administration tools with no additional programming. You can authenticate through the Force.com platform to the domain (if using LDAP) or directly to the Salesforce.com instance. Users are then authenticated to BMC Remedyforce with the proper role and automatically assigned the correct preferences and permissions within the system.

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