Accessing predefined reports

The ability to report on data in BMC Remedyforce is a key tool for management. BMC Remedyforce provides a variety of predefined reports to give you quick access to information. You can use the Reports tab to view, create, edit, and export these reports. If the predefined reports return more information than you need, you can manage the scope of the report by customizing it.

To access predefined reports
Overview of the Knowledge Articles Feedback report
Overview of the Knowledge Articles Usage report
Related topics

To access predefined reports

Click the Remedyforce Administration tab.
On the Home page, click the Create Dashboards and Reports tile, and from the menu select Reports & Dashboards (Salesforce).
From the Folders list, select BMC Remedyforce.
In the Report Name column, click the required report to view the report.
The following table describes the predefined reports that are available.
The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.
For more information about using and configuring reports, see Salesforce Help.

To view more than five records in the CMDB Dashboard reports

By default, out-of-the-box CI-related report in the BMC Remedyforce CMDB dashboard show top five records. Based on your requirements, you can customize the reports to displays more than five records.

On the BMC Remedyforce CMDB Dashboard, click Edit.
For the report for which you want to add more records, click .
In the Maximum Values Displayed field, enter the number of records that you want to view in the report.
Click OK.
On the BMC Remedyforce CMDB Dashboard, click Save.

Overview of the Knowledge Articles Feedback report

As a system administrator, you can use the Knowledge Articles Feedback report to identify all the knowledge articles that have received feedback, and review the comments to update them. The following table describes the columns that are available in the Knowledge Articles Feedback report, and the fields that are used to display the values in each column.

Overview of the Knowledge Articles Usage report

As a system administrator, you can use the Knowledge Articles Usage report to review the usage trends of the knowledge articles. You can analyze which knowledge articles are most used by staff members and Self Service users. You can define the high, medium, and low ranges for the Usage by Staff and Usage in Self Service columns in the Knowledge Article Usage report. The following table lists the default values for each range.

You can update the range by using the defined bucket fields in the report. For more information, see Salesforce Help

The following table describes the columns that are available in the Knowledge Articles Usage report, and the fields that are used to display the values in each column.