Troubleshooting upgrade issues

This section provides information about troubleshooting common upgrade issues and workarounds for those issues.

Upgrade issues and workarounds 

Upgrade issue

Workaround

You cannot install a managed package on a sandbox organization when you click the URL of the installation link.

When you install a managed package on a sandbox organization, you must update the URL of the installation link by replacing login.salesforce.com with test.salesforce.com.

Example

Before the update, the following installation link is displayed:
https://login.salesforce.com/?startURL=%2Fpackaging%2FinstallPackage.apexp%3Fp0%3D04tA0000000Emuu

After the update, the following installation link is displayed:
https://test.salesforce.com/?startURL=%2Fpackaging%2FinstallPackage.apexp%3Fp0%3D04tA0000000Emuu

You cannot use Salesforce Mobile on a sandbox organization.

Not applicable

If Self Service is configured on a sandbox, you cannot access Self Service from a mobile device.

Not applicable

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