Supported browsers, mobile devices, and integrations

This section provides information about the browsers, mobile devices, and integrations that BMC Remedyforce supports:

Note

BMC Remedyforce is supported on the Enterprise Edition, Unlimited Edition, and Performance Edition versions of the Salesforce platform. For more information about the editions offered by Salesforce, see the Salesforce Help.

Supported browsers

BrowserSupported versions
Apple Safari on Macintosh OS

9.0.3

Google Chrome

50.0.2661.94 m

Microsoft Internet Explorer

11.0, 10.0, 9.0

Note: Beginning with BMC Remedyforce 20.15.03 (Summer 15), Microsoft Internet Explorer 8.0 is not supported. From this release, some functionality might no longer work with Internet Explorer 8.0. Also, BMC Customer Support will not investigate issues related to Internet Explorer 8.0.

Mozilla Firefox

46.0.1

Supported mobile devices and operating systems

Mobile applicationSupported devices and operating systems
BMC Remedyforce Self Service mobile application on the Salesforce1 platform - BETA
  • Apple mobile devices with iOS 8.4 or later
  • Android phones with Android 5.0 or later
BMC Remedyforce Self Service mobile application

BlackBerry smartphone with Blackberry OS 7.1, 7.0, 6.0, 5.0

Apple iPhone with OS 5.0 and later

Nexus 4 with Android OS 4.2.2. For targeted devices with Android OS 3.0, and API level 11 and later.

BMC Remedyforce mobile application on the Salesforce1 platform (for staff members)

Apple mobile devices with iOS 7 or later:

  • iPhone 4 and later models
Android phones with Android 4.2 or later
BMC MyIT mobile client app

The BMC Remedyforce integration with BMC MyIT supports BMC MyIT on the following mobile devices:

  • Apple mobile devices (iPad and iPhone) with iOS 8 or later
  • Android phones with Android 4.2 or later

Supported integrations with other products

Area of integrationSupported ProductSupported versions
Asset management

Microsoft System Center Configuration Manager

2012, 2007
BMC FootPrints Asset Core11.7, 11.6

BMC Client Management

Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core.

12.1, 12.0
BMC Client Management OnDemand12.1, 12.0
BMC BladeLogic Client Automation9.0.02, 9.0.00, 8.5.02, 8.5.01, 8.5, 8.3, 8.2.02, 8.2.01, 8.2.00

BMC Atrium Discovery and Dependency Mapping

Note: The Pentaho packages to import data from BMC Atrium Discovery do not work with Pentaho 6.1. To import data, you must use Pentaho 5.4 and disable the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update.

10.2, 10.1, 10.0, 9.0.2, 9.0

BMC Discovery

Before version 11.0, BMC Discovery was known as BMC Atrium Discovery and Dependency Mapping.

Notes:

  • The Pentaho packages to import data from BMC Atrium Discovery do not work with Pentaho 6.1. To import data, you must use Pentaho 5.4 and disable the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update.
  • BMC Discovery 11.0 works with the existing Pentaho packages that are available on BMC Communities. However, there is a known issue with the Edit Mapping feature. For more information about the issue and the workaround, see issue 79517 Open link in the Known and corrected issues topic.
11.0
Dell KACE K1000 Systems Management Appliance

5.3.53053

Communication protocolLDAP3, 2
CMDB

BMC Atrium Configuration Management Database

9.1, 9.0 Service Pack 1, 9.0, 8.1
Data integrationPentaho

6.1, 5.4

Note: If you have enabled the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update, you must use version 6.1 of the Pentaho Data Integration Tool to import data to BMC Remedyforce. 

Knowledge management

Salesforce.com Article Management

Not applicable
RightAnswers Knowledge Management1.3
Network monitoring and event notification

BMC ProactiveNet Performance Management

9.6, 9.5, 9.0.20, 9.0, 8.6

TrueSight Operations Management

Note: Before version 10.0, TrueSight Operations Management was known as BMC ProactiveNet Performance Management.

10.1, 10.0
BMC Server Automation8.7 Patch 2, 8.7, 8.6 Service Pack 1, 8.6, 8.5.01.234
BMC Real End User Experience Management2.7.01, 2.7, 6.6.68.313, 6.6, 6.5.64.306, 6.0, 1.3
Self ServiceBMC MyIT OnDemand3.1
Social mediaSalesforce.com Chatter3.2.2, 3.2.1, 3.0
Telephony Application Programming InterfaceSalesforce.com computer-telephony integration (CTI)
  • Demo CTI Adapter 4.03, 4.02
  • Open CTI Demo Adapter 1.5 
    For information about configuring the Open CTI Adapter with BMC Remedyforce, see this knowledge article.

Related topics

General recommendations

Supported languages

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