Supported browsers, mobile devices, and integrations
This section provides information about the browsers, mobile devices, and integrations that BMC Remedyforce supports:
BMC Remedyforce is supported on the Enterprise Edition, Unlimited Edition, and Performance Edition versions of the Salesforce platform. For more information about the editions offered by Salesforce, see the Salesforce Help.
|Apple Safari on Macintosh OS|
|Microsoft Internet Explorer|
11.0, 10.0, 9.0
Note: Beginning with BMC Remedyforce 20.15.03 (Summer 15), Microsoft Internet Explorer 8.0 is not supported. From this release, some functionality might no longer work with Internet Explorer 8.0. Also, BMC Customer Support will not investigate issues related to Internet Explorer 8.0.
Supported mobile devices and operating systems
|Mobile application||Supported devices and operating systems|
|BMC Remedyforce Self Service mobile application on the Salesforce1 platform - BETA|
|BMC Remedyforce Self Service mobile application|
BlackBerry smartphone with Blackberry OS 7.1, 7.0, 6.0, 5.0
Apple iPhone with OS 5.0 and later
Nexus 4 with Android OS 4.2.2. For targeted devices with Android OS 3.0, and API level 11 and later.
|BMC Remedyforce mobile application on the Salesforce1 platform (for staff members)|
Apple mobile devices with iOS 7 or later:
|Android phones with Android 4.2 or later|
|BMC MyIT mobile client app|
The BMC Remedyforce integration with BMC MyIT supports BMC MyIT on the following mobile devices:
Supported integrations with other products
|Area of integration||Supported Product||Supported versions|
Microsoft System Center Configuration Manager
|BMC FootPrints Asset Core||11.7, 11.6|
BMC Client Management
Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core.
|BMC Client Management OnDemand||12.1, 12.0|
|BMC BladeLogic Client Automation||9.0.02, 9.0.00, 8.5.02, 8.5.01, 8.5, 8.3, 8.2.02, 8.2.01, 8.2.00|
BMC Atrium Discovery and Dependency Mapping
Note: The Pentaho packages to import data from BMC Atrium Discovery do not work with Pentaho 6.1. To import data, you must use Pentaho 5.4 and disable the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update.
|10.2, 10.1, 10.0, 9.0.2, 9.0|
Before version 11.0, BMC Discovery was known as BMC Atrium Discovery and Dependency Mapping.
|Dell KACE K1000 Systems Management Appliance|
|Communication protocol||LDAP||3, 2|
BMC Atrium Configuration Management Database
|9.1, 9.0 Service Pack 1, 9.0, 8.1|
Note: If you have enabled the Require TLS 1.1 or higher for HTTPS connections Salesforce critical update, you must use version 6.1 of the Pentaho Data Integration Tool to import data to BMC Remedyforce.
Salesforce.com Article Management
|RightAnswers Knowledge Management||1.3|
|Network monitoring and event notification|
BMC ProactiveNet Performance Management
|9.6, 9.5, 9.0.20, 9.0, 8.6|
TrueSight Operations Management
Note: Before version 10.0, TrueSight Operations Management was known as BMC ProactiveNet Performance Management.
|BMC Server Automation||8.7 Patch 2, 8.7, 8.6 Service Pack 1, 8.6, 8.5.01.234|
|BMC Real End User Experience Management||2.7.01, 2.7, 18.104.22.1683, 6.6, 22.214.171.1246, 6.0, 1.3|
|Self Service||BMC MyIT OnDemand||3.1|
|Social media||Salesforce.com Chatter||3.2.2, 3.2.1, 3.0|
|Telephony Application Programming Interface||Salesforce.com computer-telephony integration (CTI)|