Reopening change requests

You might need to reopen a change request instead of creating a new one if the initiator is not satisfied with change that you have implemented or the review of the change request has brought more change activities that must be performed to complete the change request.

To reopen a change request

1. Click the Remedyforce Console tab.
2. From the View menu, select Change Requests.
3. From the list of change requests, select the change request that you want to reopen.
4. From the Actions menu, select Reopen.

Related topics

Configuring fields on the Close form

Configuring workflows