Managing users

This section provides information about creating and managing users who use BMC Remedyforce and Self Service. It also provides information about creating and managing profiles, permission sets, roles, accounts, and queues.

• Managing profiles
• Configuring permissions for profiles based on Chatter Only license
• Assigning permission sets
• Managing roles
• Creating accounts
• Configuring user license names for clients in BMC Remedyforce
• Configuring user settings
• Adding or editing users
• Creating clients and staff members
• Assigning licenses to staff members and clients
• Managing Remedyforce CMDB user permissions
• Customizing details displayed in the User Details pop-up window
• Configuring queues
• Managing queues availability and assignment
• Single Sign-On with Force.com
• Configuring Out of Office status
• Viewing login history of users
• Segregating users and configuration data

Related topic

Importing users from an LDAP server