Managing service request definitions

The following figure shows how you can implement Service Request Management in BMC Remedyforce:

This section provides information about creating and managing request definitions:

• Overview of Service Request Management
• Getting started with service request definitions
• Creating and configuring an SRD
• Using Request Detail field sets in service requests
• Filtering request definitions in the List view
• Configuring a request definition online or offline
• Editing, copying, or deleting request definitions
• Configuring service requests settings
• Determining the category applied to a service request

Related topic

Managing smart practices content