Managing service request definitions
The following figure shows how you can implement Service Request Management in BMC Remedyforce:
This section provides information about creating and managing request definitions:
- Overview of Service Request Management
- Getting started with service request definitions
- Creating and configuring an SRD
- Using Request Detail field sets in service requests
- Filtering request definitions in the List view
- Configuring a request definition online or offline
- Editing, copying, or deleting request definitions
- Configuring service requests settings
- Determining the category applied to a service request
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