Integrating BMC Remedyforce with BMC ProactiveNet Performance Management

You can integrate BMC Remedyforce with BMC ProactiveNet Performance Management to create incidents in BMC Remedyforce using the events that are generated in BMC ProactiveNet Performance Management. This integration helps you to create, update, and close incidents based on the events generated in BMC ProactiveNet Performance Management. Data in the events is mapped to the fields in the Incident object.

The following topics are provided:

• Mapping the event data to the Incident object fields
• Customizing event rules in BMC ProactiveNet Performance Management
• Use-case scenario: Creating an incident in BMC Remedyforce based on an event in BMC ProactiveNet Performance Management