Integrating

BMC ProactiveNet Performance Management

You have BMC Client Management to manage and track assets in your organization. You want to track and manage BMC Client Management assets from BMC Remedyforce including:

• Link the BMC Client Management devices to an incident or service request
• View asset summary of devices
• Perform actions and deploy operational rules on devices
• Start the BMC Client Management Console

After configuring the integration between BMC Remedyforce and BMC Client Management, you can import CIs from BMC Client Management into BMC Remedyforce by using the Pentaho Data Integration tool.

Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core.

• BMC Client Management
• BMC FootPrints Asset Core

• Integrating BMC Remedyforce with BMC Client Management
• Importing data from BMC Client Management 12.0 by using the REST Web API
• Importing data from BMC Client Management

You are using Dell KACE to manage desktops, laptops, and servers. You want to enable staff members to work with the Dell KACE console in BMC Remedyforce and enable them to view the asset summary of the Dell KACE devices.

After configuring the integration between BMC Remedyforce and Dell KACE, you can can import CIs from Dell KACE into BMC Remedyforce CMDB by using the Pentaho Data Integration tool.

• Integrating BMC Remedyforce with Dell KACE
• Importing data from Dell KACE

You have the following data in Microsoft System Center Configuration Manager:

• Computer System
• Operating system
• Processor
• Software servers (LAN Endpoint and IP Endpoint)

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding configuration items again in BMC Remedyforce, import existing data about CIs that is stored in System Center Configuration Manager.

You have the following data in BMC Atrium Discovery and Dependency Mapping (BMC Atrium Discovery):

• Operating system
• Processor
• Software servers (LAN Endpoint and IP Endpoint)

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding CIs in BMC Remedyforce, import existing data about CIs that is stored in BMC Atrium Discovery.

You have the following data in BMC BladeLogic Client Automation:

• Operating System
• Processor
• IP EndPoint
• LAN Endpoint

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding CIs in BMC Remedyforce, import existing data about CIs that is stored in BMC BladeLogic Client Automation.

You have client records stored in another application. To avoid manually adding clients in BMC Remedyforce, use the Data Loader to perform a bulk import of client records from a CSV file.

In your organization, some members are attending customer calls. They must enter all the customer calls into BMC Remedyforce as incidents. You want to show existing incidents for the calling customer or open a new incident if no incident is reported for the calling customer.