Integrating - BMC Remedyforce 20.15.03

Integrating

BMC Remedyforce supports integrations with other products from BMC and third-party vendors. BMC Remedyforce also provides out-of-the-box Pentaho packages to enable you to import data from various external data sources by using the Pentaho Data Integration tool. Based on your requirements, you can choose to import data into BMC Remedyforce CMDB 2.0 by using other data import tools. In addition, you can import users from an LDAP server by using Pentaho packages or from a CSV file by using the Data Loader.

The following table provides information about the integrations that you can configure based on your requirements.

Goal Supported product integration Reference information
You have BMC ProactiveNet Performance Management to identify if there is a problem (or impending problem) with an application or service before a customer reports the issue. BMC ProactiveNet Performance Management generates an event that you can send as an email message to BMC Remedyforce. These incidents can be worked upon by the assigned staff members.

BMC ProactiveNet Performance Management

Integrating BMC Remedyforce with BMC ProactiveNet Performance Management
You have BMC Server Automation installed for the initial provisioning and ongoing automated management of data center servers. You want to create incidents and change requests based on the jobs executed in BMC Server Automation.  BMC Server Automation Integrating BMC Remedyforce with BMC Server Automation
You have BMC Real End User Experience Monitoring and Analytics to detect and isolate end-user performance issues before they negatively affect business reputation and revenue. BMC Real End User Experience Monitoring and Analytics also enables you to monitor real users in real time to ensure consistent application performance. You want to proactively address potential performance issues, and create incidents based on the alerts generated in the BMC Real End User Experience Monitoring and Analytics application.  BMC Real End User Experience Monitoring and Analytics Integrating BMC Remedyforce with BMC Real End User Experience Monitoring and Analytics

You have BMC Client Management to manage and track assets in your organization. You want to track and manage BMC Client Management assets from BMC Remedyforce including:

  • Link the BMC Client Management devices to an incident or service request
  • View asset summary of devices
  • Perform actions and deploy operational rules on devices
  • Start the BMC Client Management Console

After configuring the integration between BMC Remedyforce and BMC Client Management, you can import CIs from BMC Client Management into BMC Remedyforce by using the Pentaho Data Integration tool.

Note: Before version 12.0, BMC Client Management was known as BMC FootPrints Asset Core.

  • BMC Client Management
  • BMC FootPrints Asset Core

You are using Dell KACE to manage desktops, laptops, and servers. You want to enable staff members to work with the Dell KACE console in BMC Remedyforce and enable them to view the asset summary of the Dell KACE devices.

After configuring the integration between BMC Remedyforce and Dell KACE, you can can import CIs from Dell KACE into BMC Remedyforce CMDB by using the Pentaho Data Integration tool.

Dell KACE
You have CIs available in BMC Atrium Configuration Management Database (BMC Atrium CMDB). To avoid adding CIs in BMC Remedyforce, import existing CIs that are stored in BMC Atrium CMDB. BMC Atrium CMDB Importing data from BMC Atrium CMDB

You have the following data in Microsoft System Center Configuration Manager:

  • Computer System
  • Operating system
  • Processor
  • Software servers (LAN Endpoint and IP Endpoint)

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding configuration items again in BMC Remedyforce, import existing data about CIs that is stored in System Center Configuration Manager.

Microsoft System Center Configuration Manager Importing data from Microsoft System Center Configuration Manager

You have the following data in BMC Atrium Discovery and Dependency Mapping (BMC Atrium Discovery):

  • Operating system
  • Processor
  • Software servers (LAN Endpoint and IP Endpoint)

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding CIs in BMC Remedyforce, import existing data about CIs that is stored in BMC Atrium Discovery.

BMC Atrium Discovery Importing data from BMC Atrium Discovery

You have the following data in BMC BladeLogic Client Automation:

  • Operating System
  • Processor
  • IP EndPoint
  • LAN Endpoint

You are using BMC Remedyforce to manage your IT Helpdesk. To avoid adding CIs in BMC Remedyforce, import existing data about CIs that is stored in BMC BladeLogic Client Automation.

BMC BladeLogic Client Automation Importing data from BMC BladeLogic Client Automation 
You have your users in a Lightweight Directory Access Protocol (LDAP) server. To avoid adding users in BMC Remedyforce, import existing users that are stored in the Active Directory server. LDAP servers Importing users from an LDAP server 

You have client records stored in another application. To avoid manually adding clients in BMC Remedyforce, use the Data Loader to perform a bulk import of client records from a CSV file.

None Importing client records by using the Data Loader

In your organization, some members are attending customer calls. They must enter all the customer calls into BMC Remedyforce as incidents. You want to show existing incidents for the calling customer or open a new incident if no incident is reported for the calling customer.

CTI Adapters Integrating BMC Remedyforce with CTI adapters
You want to call external web services on certain events that occur in BMC Remedyforce. For example, you have all employee information in an LDAP server. To unlock the password of an employee, either you can unlock the password manually or configure a web service in BMC Remedyforce for such tasks. Web API configurations Configuring external web APIs to automate processes in BMC Remedyforce
After you configure the integration between BMC Remedyforce and BMC Client Management, you can import data from BMC Client Management into BMC Remedyforce by using the Pentaho Data Integration tool. None Importing BMC Remedyforce configuration data from another Salesforce organization

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