Creating and configuring an SRD

A service request definition (SRD) is a service request template that is available to clients through Self Service. SRDs provide the options required to facilitate the selection and execution of delivery for a service request. These options can include attributes such as categorization, effective start and end dates, or pricing information.


Only system administrators can create, copy, and delete service request definitions. Staff members can view existing service request definitions.

The following topics are provided:

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