Configuring Self Service tiles
You can configure the tiles that are displayed in Self Service and the order in which these tiles appear on the Self Service home page. BMC Remedyforce provides out-of-the-box tiles for tasks such as submitting a ticket, requesting a service, and contacting the service desk. However, you can also create tiles to provide access to your custom Visualforce pages or other web-based applications.
For example, you can create a custom tile that links to your web-based application for resetting passwords. Also, if you support multiple vendors for travel-related activities, you can create a Travel tile and add links to the websites of all the vendors.
You can create 10 custom tiles, and for each tile you can define a maximum of 10 links. To display custom tiles in Self Service, you must create at least one link for the tile.
The following topics are provided:
To create custom tiles
You can create custom tiles to enable Self Service clients to easily access your custom Visualforce pages or other web-based applications. You can create a maximum of 10 custom tiles.
- Click the Remedyforce Administration tab.
- On the Home page, click the Configure Self Service tile, and from the menu select Tile Visibility and Order.
- In the Self Service Tiles section, click
.
- (Optional) To hide the custom tile in Self Service, in the Visible column, clear the check box. By default, the check box is selected and the custom tile is displayed in Self Service.
- If the check box is selected in the Visible column, perform the following actions to add links for the custom tile:
- In the Custom Tile Links area, click
.
- Enter the name and URL of the custom link.
- (Optional) In the Description field, enter the text that you want to display as a tooltip in Self Service.
- To add more links, repeat step a to step c.
To configure the display order of the links, select a link and click
or
- In the Custom Tile Links area, click
(Optional) In the Order # column, change the order number for showing the custom tile in Self Service.
By default, the next order number in the sequence is assigned to the custom tile. For example, if the last order number assigned to the existing tiles is 8 and you add a custom tile, the order number that is assigned by default to the new tile is 9.- Click
.
To create links for custom tiles
To display a custom tile in Self Service, you must add at least one link for the tile. You can create a maximum of 10 links for each custom tile. You can add links while you are creating a custom tile or add more links later for an existing custom tile.
- Click the Remedyforce Administration tab.
- On the Home page, click the Configure Self Service tile, and from the menu, select Tile Visibility and Order.
- Select the custom tile for which you want to add a link.
- In the Custom Tile Links area, click
.
- Enter the name and URL of the custom link.
- (Optional) In the Description field, enter the text that you want to display as a tooltip in Self Service.
- To add more links, repeat step 4 to step 6.
To configure the display order of the links, select a link and clickor
- Click
.
To configure visibility and display order of tiles
You can configure the out-of-the-box and custom tiles that are displayed in Self Service and the order in which these tiles are displayed.
- Click the Remedyforce Administration tab.
- On the Home page, click the Configure Self Service tile, and from the menu, select Tile Visibility and Order.
- To display a tile in Self Service, in the Visible column, select the check boxes for the required tiles.
In the Order # column, select the display order number.
Provide an order number to all the tiles for which you are selecting the check box in the Visible column. Do not miss or repeat an order number. For example, do not select order number 4 for two tiles.In the Direct Link column, click
.
You can embed the direct links on your intranet or send it by using an email message. For more information about using the direct links, see Providing-direct-links-for-Self-Service-components.- Click
.
In the confirmation dialog box, click OK.
To delete custom tiles
You can delete custom tiles that are no longer required. When you delete a custom tile, the links associated with that tile are also deleted.
- Click the Remedyforce Administration tab.
- On the Home page, click the Configure Self Service tile, and from the menu, select Tile Visibility and Order.
- From the list of tiles, select the custom tile that you want to delete.
- To delete the selected tile, click
.
- To save your changes, and click
.