Configuring object-level permission for a lookup field

If you have added a lookup field on an object to the Self Service: Service Request custom form in a field set, however, the lookup field is not visible on the custom form, you must ensure that the object-level permission is enabled for the lookup field.

To configure the object-level permission

  1. Navigate to Setup > Create > Objects.
  2. In the Action column, click Edit beside the object name on which you have created the lookup field.
  3. In the Optional Features section, click the Available for Customer Portal check box.
  4. Click Save.
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