BMC Remedyforce

BMC Remedyforce is an IT service management solution that provides incident, problem, change, release, knowledge, service level, service asset configuration, request fulfillment, and service catalog processes. It enables organizations to respond quickly and efficiently to conditions that disrupt business services and minimize downtime. It also allows you to make changes in a controlled way, reduce the risk to timely delivery of services, and align with business objectives. Remedyforce helps speed response time and improves productivity by incorporating IT Infrastructure Library (ITIL) best practices.

Product documentation

The BMC Remedyforce product documentation for the following releases is now available on

BMC Remedyforce Version Search the online documentation

20.16.01 (Summer 16) Documentation - latest released version

20.15.03 (Summer 15) Documentation

20.15.02 (Spring 15) Documentation

20.15.01 (Winter 15) Documentation

The product documentation for the following releases is available on the BMC Support site:

Additional resources

The following BMC sites provide information outside of the BMC Remedyforce documentation, that you might find helpful:


  1. Christopher Grassi

    It would be helpful if the links above stated which Season (Summer '14 etc.) these were aligned with.  That would help people relate these back to the marketing material. When these are spoken of customers speak in line with he marketing and not the version numbers.  

    Sep 09, 2014 09:06 Reply
    1. Shubhangi Apte

      Hello Christopher,

      Thanks for your feedback! I have added the seasons with which the releases are aligned.


      Sep 09, 2014 10:17 Reply
  2. Gina Wadley

    The Japanese translations have been implemented. 



    Jun 14, 2016 02:34 Reply
  3. Gina g Wadley

    Jul 22, 2016 01:14 Reply