This documentation supports the 20.19.01 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Verifying the self-upgrade or automatic upgrade of your organization

After you have self-upgraded to the latest version of BMC Helix Remedyforce or BMC has automatically upgraded your organization, an entry is automatically added to the Installed Packages table.

  1. Navigate to Setup > Installed Packages.
  2. In the Installed Packages table, in the Version Number column, check the version number of BMC Helix Remedyforce.
    For example, the following figure shows the version number of the installed BMC Helix Remedyforce package on a Salesforce organization.

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