This documentation supports the 20.19.01 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Troubleshooting issues when creating clients and staff members

The following table lists the issues that you might experience while creating a client or staff member.

You have licenses in your organization, however, you are getting an error that not enough licenses are available.
  1. Navigate to Setup > Settings > Salesforce CRM Content.
  2. Click Edit.
  3. Ensure that the Autoassign feature license to existing and new users check box is clear.
  4. Click Save.
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