This documentation supports the 20.19.01 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Service request management


Clients submit service requests by using Self Service. System administrators can configure a queue to which all submitted service requests are assigned.

The following topics are provided:



If your system administrator has enabled the integration between BMC Remedyforce and BMC FootPrints Asset Core, and you are a valid BMC FootPrints Asset Core administrator, you can create service requests that require operational rule deployment. For more information, see Tasks in a BMC Client Management integrated environment.


Related topics

Working with records

Linking to records of other modules

Keyboard shortcuts in the Remedyforce Console

Activity feed in the Remedyforce Console

Was this page helpful? Yes No Submitting... Thank you