Recording same information in all service requests
If there is some information that you require clients to enter for all service requests, such as department number of client, use one of the following options:
Add input fields to capture the information to a service request definition (SRD).
Important: You have to repeat these steps for each SRD.
The mapping ensures that the values entered by client are recorded with the service request.
|Add custom fields to the Incident and Request Detail objects.|
Out-of-the-box Request Details field sets
BMC Remedyforce provides the following out-of-the-box field sets for the
By default, no fields are assigned to these field sets. You can customize the Service Request form by adding custom fields to these field sets. When you add custom fields to the field sets, the custom fields are displayed on the Service Request form in the order in which these fields appear in the field sets.
When you create a custom field, it is available on each of the field sets that are to be added on the custom form.
Note: BMC Remedyforce applies default filter criteria to Lookup type fields in the out-of-the-box field sets in the