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Overview of Self Service on Salesforce1 Mobile App

Self Service on Salesforce1 Mobile App (Self Service mobile app) enables clients to access BMC Remedyforce Self Service on their mobile devices. In the Salesforce1 Mobile App, clients must click Remedyforce Mobile to access the Self Service mobile app.

Clients can perform tasks such as submit tickets, request for services, and chat with a staff member to resolve issues. For more information, see Supported modules for Self Service on Salesforce1 Mobile App.

Note

In the Self Service mobile app, users receive push and in-application notifications (approvals, comments on user posts, and so on) from the Salesforce1 platform. For more information about notifications, see the Salesforce Help .

See this video (5:13) for an overview of the Self Service mobile app.

  https://youtu.be/x4S0DyRKJvo

Supported modules for Self Service on Salesforce1 Mobile App

The following table lists the modules that the Self Service mobile app supports and the tasks that clients can perform with this mobile app:

ModuleTasks
Tickets
  • Search and view commonly used ticket templates
  • Submit tickets (for self and on behalf of other users)
  • Filter submitted tickets based on the following options:
    • View (of self and other users)
    • State (All, Open, and Closed)
Service Requests
  • Search and view services
  • Request a service (for self and on behalf of other users)
  • Filter submitted service requests based on the following options:
    • View (of self and other users)
    • State (All, Open, and Closed)
CIs and Assets
  • View their configuration items (CIs) and assets
  • For a CI or asset, submit a ticket and view submitted tickets
BroadcastsView a list of broadcasts
Knowledge ArticlesSearch for and view BMC Remedyforce knowledge articles
BMC Remedyforce ChatChat with a staff member to resolve issues

Related topics

Enabling Self Service on Salesforce1 Mobile App

Configuring settings for Self Service on Salesforce1 Mobile App

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