Note

 

This documentation supports the 20.19.01 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Overview of integrating BMC Remedyforce with BMC Real End User Experience Monitoring and Analytics


BMC Real End User Experience Monitoring and Analytics adds a critical dimension to application operations, enabling you to detect and isolate end-user performance issues before they negatively affect business reputation and revenue. BMC Real End User Experience Monitoring and Analytics enables you to monitor real users in real time to ensure consistent application performance.

With BMC Real End User Experience Monitoring and Analytics, you can:

  • Automatically trend and baseline "normal" performance
  • Distinguish between general and intermittent slowdowns and drill down into details
  • Exceed service levels and avoid costly application slowdowns and outages through improved real-time visibility into end-user performance
  • Ensure reliable, high-performing applications by detecting problems faster and correctly prioritizing and quickly isolating the root cause of issues, based on service levels and affected users
  • Support business needs for new applications, releases, and technology changes by understanding the impact of these changes on the end-user experience
  • Reduce costs and restore services faster by automating manual processes and reducing the time spent on problem isolation

The integration of BMC Remedyforce with BMC Real End User Experience Monitoring and Analytics helps you to create incidents based on the alerts received from BMC Real End User Experience Monitoring and Analytics application. This integration proactively addresses potential performance issues by managing the alerts in BMC Remedyforce, and assigning to the right staff members to resolve and to report on all activities.

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