This documentation supports the 20.19.01 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Key concepts

BMC Helix Remedyforce is a cloud-enabled IT Service Management solution that delivers service desk, self-service, and inventory management capabilities. The solution is hosted on the Software as a Service (SaaS) platform from Salesforce. BMC Helix Remedyforce is always at the latest version, requires no additional hardware investment, and includes backup and disaster recovery.

IT Infrastructure Library (ITIL) is the foundation for achieving the goals of BMC Helix Remedyforce. ITIL provides the leading set of best practices for service management.

This section provides a high-level overview of the BMC Helix Remedyforce product.

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