This documentation supports the 20.19.01 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

Items that are not upgraded

The following table provides information about items that are not upgraded by the self-upgrade or automatic upgrade process. BMC recommends that you note these exceptions to the upgrade process before you upgrade to the latest version of BMC Helix Remedyforce.

CategoryItems that are not upgraded

The following labels are not upgraded:

  • App label in the App Menu
  • Name of the dashboard folder and the dashboard
  • Name of the reports folder
Email templates

HTML and text email templates for notification workflows.

Note: To prevent overwriting your changes to existing email templates, these items are not upgraded.


If out-of-the-box system data exists for the following objects and you have updated the data, these objects are not updated:

  • Category
  • Status
  • Action
  • Impact
  • Urgency
  • Priority

During system configuration, these records are skipped.



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