BMC Remedyforce 20.19.01
This section provides information about what is new or changed in this space, including urgent issues, documentation updates, and patches. To view information about the self and auto upgrade push dates for the latest release, see .
|March 13, 2019||20.19.01.140.13: Patch 1 for version 20.19.01||
The following update has been made in Patch 1 of BMC Helix Remedyforce 20.19.01.
Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.
February 11, 2019
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User permissions, supported browsers, mobile devices, integrations, and localized versions.
Information about installing the product.
Self-upgrade and automatic upgrade, post-upgrade procedures, and enabling new features.
Issues resolution, error messages, and contacting support.
Interface descriptions, using the product.
Interface descriptions, using the product.
Integrations with other products.
This section is a repository of the post-upgrade procedures that you must perform after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures after each upgrade and for both self-upgrade and automatic upgrade.
If you are using BMC Remedyforce permission sets to manage permissions for your users, you only have to enable new features. However, if you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you might also have to manually configure the updated profile-level permissions in a release. For information about configuring profile-level permissions and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.
If you are upgrading from a few releases prior to the latest release, you must enable new features and configure the updated profile-level permissions in each interim release. BMC recommends that you first enable new features and update profile-level permissions in the release that immediately follows your current release. You can then enable features in each subsequent release until the latest release. For example, if you are upgrading from version 20.14.01 to 20.15.01 (Winter 15), you must first enable new features and update profile-level permissions in version 20.14.02, and then enable the new features and update profile-level permissions in version 20.15.01.
To confirm whether you have performed the post-upgrade procedures for previous releases, you can review the following table and verify the set of procedures for each release to which you have previously upgraded. The table links to topics that list the updated profile-level permissions and provides information about enabling new features in each release of BMC Remedyforce.
After the automatic upgrade to the latest version, Salesforce sets the Running User of the BMC Remedyforce dashboards to BMC Remedyforce. Because of this issue, an error message is displayed when users access these dashboards. To enable users to view the dashboards, you must configure the appropriate user as the Running User after the automatic upgrade. For more information, see Configuring the Running User of dashboards in BMC Remedyforce.
This topic provides the upgrade schedules for the listed BMC Remedyforce release version and its patches.
Last updated: March 11th, 2019
Update summary: Added dates for BMC Helix Remedyforce Winter 19 Patch 1 sandbox and production self and automatic upgrade.
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To access documentation for the Winter 19 release of BMC Helix Remedyforce, click the following links:
BMC Remedyforce Hybrid Upgrade/Patch Schedule
All dates and times listed are Eastern time (New York, USA)
- Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan
- Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
- Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce
- MyIT maintenance dates listed only apply to MyIT for Remedyforce. Refer to https://docs.bmc.com/docs/display/public/myit31/Home for MyIT OnDemand and MyIT OnPremise environments.
BMC Helix Remedyforce Winter '19 Patch 1 - Sandbox and Production Self and Automatic Upgrade
|Mar 8 - Mar 14||Mar 15||Mar 16 - Mar 21||Mar 22|
| BMC Helix Remedyforce Winter '19 Patch 1 Sandbox Self Upgrade Window
|| BMC Helix Remedyforce Winter '19 Patch 1 Sandbox Automatic Upgrade
BMC Helix Remedyforce Winter '19 Patch 1 Production Self Upgrade Window
|BMC Helix Remedyforce Winter '19 Patch 1 Production Automatic Upgrade|
BMC Helix Remedyforce Discovery (12.8 Patch 2) - Sandbox and Production Automatic Upgrade
|Feb 25||March 25|
| BMC Helix Remedyforce Discovery (12.8 Patch 2) Sandbox Automatic Upgrade
||BMC Helix Remedyforce Discovery (12.8 Patch 2 ) Production Automatic Upgrade|
For BMC Client Management on premises customers, please note that you should not apply the latest BCM patch until you upgrade to Remedyforce Winter '19. Please refer to this announcement for more details.