Displaying knowledge articles segregated by categories
In Self Service 3.0, the self-help articles are displayed under categories and you can sort the list based on the title of the articles.
- Configure categories and link to the knowledge articles.
To display the knowledge articles under the respective categories, perform the following steps:
- Click the Remedyforce Administration tab.
- On the Home page, click the Configure Self Service tile, and from the menu select General Self Service Settings.
- To display the suggested knowledge articles and the service requests, select the Display knowledge articles segregated by categories check box.
You can click the Expandicon to enlarge the knowledge article window.