20.19.01 profile-level permissions
The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.19.01 (Winter 19):
For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions after self-upgrade or automatic upgrade.
Permissions for new Visualforce pages
The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Helix Remedyforce 20.19.01. (A blank cell indicates that the profile does not have permission on the page.)
Page | Feature | ServiceDesk | ServiceDesk | ServiceDesk Change Manager | System Administrator |
|---|---|---|---|---|---|
| AdminKPIsAndBenchmarks | View organization performance against benchmarks |  | |||
| ChatbotConfiguration | |
Permissions for new Apex classes
The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.19.01. (A blank cell indicates that the profile does not have permission on the class.)
Class | Feature | ServiceDesk | ServiceDesk Staff | ServiceDesk | System |
|---|---|---|---|---|---|
| SLAReportingBatch | SLA report for viewing service target values | | |||
| SLAReportingBatchTest | SLA report for viewing service target values | | |||
| KPIProcessorBatch | View organization performance against benchmarks | | |||
| KPIProcessorBatchTest | View organization performance against benchmarks | | |||
| AdminKPIsAndBenchmarksController | View organization performance against benchmarks | | |||
| ChatbotHelper | Integrating BMC Helix Remedyforce with BMC Helix Chatbot | | |||
| ChatbotConfigurationController | Integrating BMC Helix Remedyforce with BMC Helix Chatbot | | |||
| ChatbotConfigurationControllerTest | Integrating BMC Helix Remedyforce with BMC Helix Chatbot | | |||
| REST_submitKnowledgeArticleFeedback | Integrating BMC Helix Remedyforce with BMC Helix Chatbot | | |||
| REST_ServiceRequestList | Integrating BMC Helix Remedyforce with BMC Helix Chatbot | |
Permissions for new objects and fields
Dynamic Filter
The following table lists the required permissions that you must assign for this object:
Profile | Permission |
|---|---|
| ServiceDesk Staff | Read, Create, and Edit |
| ServiceDesk Change Manager | Read, Create, and Edit |
| System Administrator | Read, Create, and Edit |
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Date Locale | Column filtering in Remedyforce Console | No | Read and Edit | Read and Edit | Read and Edit |
| Date Time Locale | Column filtering in Remedyforce Console | No | Read and Edit | Read and Edit | Read and Edit |
Incident Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Relative Elapsed Time in Day(s) HH:MM | SLA report for viewing service target values | Read | Read | Read | Read |
| Relative Elapsed Time in Minutes | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
| Relative Paused Duration in Day(s) HH:MM | SLA report for viewing service target values | Read | Read | Read | Read |
| Relative Paused Duration in Minutes | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
| Relative Remaining Time in Day(s) HH:MM | SLA report for viewing service target values | Read | Read | Read | Read |
| Relative Remaining Time in Minutes | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
| Job Run Time | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
Change Request Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Relative Elapsed Time in Day(s) HH:MM | SLA report for viewing service target values | Read | Read | Read | Read |
| Relative Elapsed Time in Minutes | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
| Relative Paused Duration in Day(s) HH:MM | SLA report for viewing service target values | Read | Read | Read | Read |
| Relative Paused Duration in Minutes | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
| Relative Remaining Time in Day(s) HH:MM | SLA report for viewing service target values | Read | Read | Read | Read |
| Relative Remaining Time in Minutes | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
| Job Run Time | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
Problem Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Relative Elapsed Time in Day(s) HH:MM | SLA report for viewing service target values | Read | Read | Read | Read |
| Relative Elapsed Time in Minutes | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
| Relative Paused Duration in Day(s) HH:MM | SLA report for viewing service target values | Read | Read | Read | Read |
| Relative Paused Duration in Minutes | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
| Relative Remaining Time in Day(s) HH:MM | SLA report for viewing service target values | Read | Read | Read | Read |
| Relative Remaining Time in Minutes | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
| Job Run Time | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
Task Service Target
The following table lists the permissions that you must assign for the new fields added to the object:
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
Relative Elapsed Time in Day(s) HH:MM | SLA report for viewing service target values | Read | Read | Read | Read |
| Relative Elapsed Time in Minutes | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
| Relative Paused Duration in Day(s) HH:MM | SLA report for viewing service target values | Read | Read | Read | Read |
| Relative Paused Duration in Minutes | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
| Relative Remaining Time in Day(s) HH:MM | SLA report for viewing service target values | Read | Read | Read | Read |
| Relative Remaining Time in Minutes | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
| Job Run Time | SLA report for viewing service target values | Read | Read | Read | Read and Edit |
Base Element
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| Sub Source | Read | Read and Edit | Read and Edit | Read and Edit |
User
Field | Feature | ServiceDesk | ServiceDesk | ServiceDesk | System |
|---|---|---|---|---|---|
| BMC Helix Chatbot User | Integrating BMC Helix Remedyforce with BMC Helix Chatbot | Read | Read | Read and Edit | Read and Edit |
Comments
What has been modified in this article on 10th of Jun? Please improve this page with comments what has been changed compared to previous. Thanks
Hi Petra,
Nothing has changed on this page as the 10th June release was a patch release. This page is usually not modified during a patch release.
Regards, Punam