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This documentation supports the 20.19.01 version of Remedyforce.

To view the latest or an earlier version, select the version from the Product version menu.

BMC Remedyforce 20.19.01 ... Upgrading Configuring profile-level permissions after self-upgrade or automatic upgrade

20.19.01 profile-level permissions

The following topics provide information about profile-level permissions that you must configure for the new Visualforce pages, Apex classes, objects, and fields in version 20.19.01 (Winter 19):


For information about configuring profile-level permission and the conditions in which you must manually configure these permissions, see  Configuring profile-level permissions after self-upgrade or automatic upgrade.

Permissions for new Visualforce pages

The following table lists the profile-level access that you must configure for the new Visualforce pages that have been added in BMC Helix Remedyforce 20.19.01. (A blank cell indicates that the profile does not have permission on the page.)

Page

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk Change Manager

System Administrator

AdminKPIsAndBenchmarksView organization performance against benchmarks 

(tick)
ChatbotConfiguration



(tick)

Permissions for new Apex classes

The following table lists the profile-level access that you must configure for the new Apex classes that have been added in BMC Helix Remedyforce 20.19.01. (A blank cell indicates that the profile does not have permission on the class.) 

Class

Feature

ServiceDesk
Client

ServiceDesk Staff

ServiceDesk
Change Manager

System
Administrator

 

SLAReportingBatch

SLA report for viewing service target values


(tick)
SLAReportingBatchTestSLA report for viewing service target values   (tick)
KPIProcessorBatch

View organization performance against benchmarks




(tick)
KPIProcessorBatchTestView organization performance against benchmarks


(tick)
AdminKPIsAndBenchmarksControllerView organization performance against benchmarks


(tick)
ChatbotHelperIntegrating BMC Helix Remedyforce with BMC Helix Chatbot


(tick)
ChatbotConfigurationControllerIntegrating BMC Helix Remedyforce with BMC Helix Chatbot


(tick)
ChatbotConfigurationControllerTestIntegrating BMC Helix Remedyforce with BMC Helix Chatbot


(tick)
REST_submitKnowledgeArticleFeedbackIntegrating BMC Helix Remedyforce with BMC Helix Chatbot


(tick)
REST_ServiceRequestListIntegrating BMC Helix Remedyforce with BMC Helix Chatbot


(tick)

Permissions for new objects and fields

Dynamic Filter

The following table lists the required permissions that you must assign for this object:

Profile

Permission

ServiceDesk StaffRead, Create, and Edit
ServiceDesk Change ManagerRead, Create, and Edit
System
Administrator		Read, Create, and Edit

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Date LocaleColumn filtering in Remedyforce ConsoleNoRead and EditRead and EditRead and Edit
Date Time LocaleColumn filtering in Remedyforce ConsoleNoRead and EditRead and EditRead and Edit

Incident Service Target

The following table lists the permissions that you must assign for the new fields added to the object:


Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Relative Elapsed Time in Day(s) HH:MM

SLA report for viewing service target valuesReadReadReadRead
Relative Elapsed Time in MinutesSLA report for viewing service target valuesReadReadReadRead and Edit
Relative Paused Duration in Day(s) HH:MMSLA report for viewing service target valuesReadReadReadRead
Relative Paused Duration in MinutesSLA report for viewing service target valuesReadReadReadRead and Edit
Relative Remaining Time in Day(s) HH:MMSLA report for viewing service target valuesReadReadReadRead
Relative Remaining Time in MinutesSLA report for viewing service target valuesReadReadReadRead and Edit
Job Run TimeSLA report for viewing service target valuesReadReadReadRead and Edit

Change Request Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Relative Elapsed Time in Day(s) HH:MM

SLA report for viewing service target valuesReadReadReadRead
Relative Elapsed Time in MinutesSLA report for viewing service target valuesReadReadReadRead and Edit
Relative Paused Duration in Day(s) HH:MMSLA report for viewing service target valuesReadReadReadRead
Relative Paused Duration in MinutesSLA report for viewing service target valuesReadReadReadRead and Edit
Relative Remaining Time in Day(s) HH:MMSLA report for viewing service target valuesReadReadReadRead
Relative Remaining Time in MinutesSLA report for viewing service target valuesReadReadReadRead and Edit
Job Run TimeSLA report for viewing service target valuesReadReadReadRead and Edit

Problem Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Relative Elapsed Time in Day(s) HH:MM

SLA report for viewing service target valuesReadReadReadRead
Relative Elapsed Time in MinutesSLA report for viewing service target valuesReadReadReadRead and Edit
Relative Paused Duration in Day(s) HH:MMSLA report for viewing service target valuesReadReadReadRead
Relative Paused Duration in MinutesSLA report for viewing service target valuesReadReadReadRead and Edit
Relative Remaining Time in Day(s) HH:MMSLA report for viewing service target valuesReadReadReadRead
Relative Remaining Time in MinutesSLA report for viewing service target valuesReadReadReadRead and Edit
Job Run TimeSLA report for viewing service target valuesReadReadReadRead and Edit

Task Service Target

The following table lists the permissions that you must assign for the new fields added to the object:

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Relative Elapsed Time in Day(s) HH:MM

SLA report for viewing service target valuesReadReadReadRead
Relative Elapsed Time in MinutesSLA report for viewing service target valuesReadReadReadRead and Edit
Relative Paused Duration in Day(s) HH:MMSLA report for viewing service target valuesReadReadReadRead
Relative Paused Duration in MinutesSLA report for viewing service target valuesReadReadReadRead and Edit
Relative Remaining Time in Day(s) HH:MMSLA report for viewing service target valuesReadReadReadRead
Relative Remaining Time in MinutesSLA report for viewing service target valuesReadReadReadRead and Edit
Job Run TimeSLA report for viewing service target valuesReadReadReadRead and Edit

Base Element

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

Sub Source
ReadRead and EditRead and EditRead and Edit

User

Field

Feature

ServiceDesk
Client

ServiceDesk
Staff

ServiceDesk
Change Manager

System
Administrator

BMC Helix Chatbot User
Integrating BMC Helix Remedyforce with BMC Helix ChatbotReadReadRead and EditRead and Edit

Related topic

20.19.01 enhancements




Was this page helpful? Yes No Submitting... Thank you
Last modified by Sirisha Dabiru on Jun 22, 2021

Comments

  1. Petra Peura

    What has been modified in this article on 10th of Jun? Please improve this page with comments what has been changed compared to previous. Thanks

    Jun 17, 2019 07:22
    1. Punam Saxena

      Hi Petra,

      Nothing has changed on this page as the 10th June release was a patch release. This page is usually not modified during a patch release.

      Regards, Punam

      Jun 17, 2019 10:48

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Configuring profile-level permissions after self-upgrade or automatic upgrade
Configuring the Running User of dashboards in BMC Helix Remedyforce
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