Product announcements

This topic presents announcements that might affect future releases of the product.

Note

While every effort is made to provide accurate, forward-looking guidance on product direction to assist you with your buying and planning decisions, BMC cannot guarantee that intentions stated as follows are final and binding.

Statement of direction: Self Service 2.0

From the BMC Remedyforce Winter 18 release, Self Service 2.0 will go into maintenance mode. Self Service 2.0 will continue to be supported and the defects in Self Service 2.0 will be addressed. However, all new features and capabilities are targeted toward Self Service 3.0. Please be aware that BMC Software may decide to end support to Self Service 2.0 sometime in the future. However, a date has not been determined at this time, and at least two releases notice will be provided before ending the Self Service 2.0 support.

Statement of direction: End of support for the stand-alone incident and task consoles

From the Summer 17 release, BMC will no longer support the stand-alone consoles for incidents and tasks.

The Incident Console and Task Console were intended as precursors to the Remedyforce Console. In the Winter 17 release of BMC Remedyforce, significant enhancements have been made to the user interface of the Remedyforce Console.

BMC recommends that you migrate to the Remedyforce Console and encourages you to work with your Business Relationship Manager to plan the migration.

Some enhancements in the Remedyforce Console might have unintended impact on the stand-alone consoles. The following table summarizes the support provided for the stand-alone consoles:

Issue	Support provided
A functionality is broken in the stand-alone consoles and the issue can be reproduced in the Remedyforce Console.	In the Remedyforce Console, BMC will treat these issues as defects and fix them. These issues will not be fixed in the stand-alone consoles.
A functionality is broken in the stand-alone consoles, but the issue cannot be reproduced in the Remedyforce Console.	Your Business Relationship Manager can assist you in planning out a migration path to the Remedyforce Console.

Statement of direction: End of support for Self Service stand-alone mobile applications

BMC Remedyforce Self Service Mobile is now a part of Salesforce1 starting with the BMC Remedyforce Summer 16 release! Take advantage of all the features you have today in Self Service through the Salesforce1 application.

As of the BMC Remedyforce Summer 16 release, BMC will no longer support the BMC Remedyforce Self Service stand-alone applications for individual devices. These applications have now been removed from their respective locations (iTunes, Google Play, and BMC FTP). Additionally, BMC will no longer fix defects found in the Self Service stand-alone applications. You are encouraged to utilize BMC Remedyforce Self Service through Salesforce1, which simplifies authentication and allows your users to access all their Salesforce applications from a single mobile application.

Statement of direction: End of support for Self Service 1.0

From the BMC Remedyforce Summer 16 release, BMC will no longer support Self Service 1.0.

All new features for Self Service are targeted toward Self Service 2.0. Additionally, BMC will no longer fix defects found in Self Service 1.0. To determine which version of Self Service you are using, see the following Self Service 1.0 figure:

For assistance with upgrading to Self Service 2.0, contact BMC Remedyforce Support or your Customer Success Manager.

For additional information, see https://communities.bmc.com/community/bmcdn/bmc_remedyforce/blog/2015/07/16/remedyforce-self-service-migration-from-10-to-20.

Statement of direction: End of support for CMDB 1.0

From the BMC Remedyforce Summer 16 release, BMC will no longer support CMDB 1.0.

All new features for CMDB (including the new Asset Management features) are targeted toward CMDB 2.0. Additionally, BMC will no longer fix defects found in CMDB 1.0. To determine which version of CMDB you are using, go to the Remedyforce Administration tab and select Application Settings. If the menu contains the CMDB 2.0 Upgrade option, you are using CMDB 1.0. If you have upgraded to CMDB 2.0, this menu option is not listed. For information about the upgrade from CMDB 1.0 to 2.0, see Upgrading to CMDB 2.0.

For assistance with upgrading to CMDB 2.0, contact BMC Remedyforce Support or your Customer Success Manager.

For additional information, see https://communities.bmc.com/community/bmcdn/bmc_remedyforce/blog/2015/08/25/remedyforce-cmdb-migration-from-10-to-20.

Statement of direction: End of support for the old Visualforce UI

As of December 31, 2014, BMC will no longer fix defects in the interface that was used before the adoption of the Salesforce platform environment and the Remedyforce Console.

When BMC Remedyforce was first released, the interface was built to use pure Visualforce code. This interface was sometimes referred to as "old Visualforce" or "the blue pages." For the last year, BMC has not supported adding new functionality to the original user interface. However, BMC continued to fix any defects found in that interface. For uninterrupted access to BMC Remedyforce, ensure that you move your staff to the new Remedyforce Console by December 31, 2014. If you have any questions, contact BMC Support or your Customer Success Manager.