Pentaho packages for importing data and users into BMC Remedyforce
To import data from the following products into BMC Remedyforce, you can download Pentaho packages that are available on the BMC Communities website.
- BMC Atrium Configuration Management Database (BMC Atrium CMDB)
- BMC Discovery (known before version 11.0 as BMC Atrium Discovery and Dependency Mapping)
- BMC BladeLogic Client Automation
- BMC Client Management (known before version 12.0 as BMC FootPrints Asset Core)
- Dell KACE
- Microsoft System Center Configuration Manager
You can also use Pentaho packages to import users from the Lightweight Directory Access Protocol (LDAP) servers into BMC Remedyforce, and import configuration data from one Salesforce organization to another.
The following video (4:30) provides an overview of using BMC Remedyforce Pentaho Packages.
The following topics are provided:
Pentaho packages to import users from LDAP servers
| Importing users with BMC Remedyforce license type... | Pentaho package on BMC Communities | Reference |
|---|---|---|
| Salesforce Platform License (with assigned permission sets) | https://communities.bmc.com/docs/DOC-32288 | Importing Salesforce Platform license users with assigned permission sets from an LDAP server |
| Salesforce Platform License | https://communities.bmc.com/docs/DOC-22547 | Importing users with the Salesforce Platform license from an LDAP server |
Customer Portal License | Importing users with the Customer Portal license from an LDAP server |
Note
The Customer Portal Manager Custom license has been discontinued and might not be available in your Salesforce organization.
Pentaho package to import configuration data from another Salesforce organization
You can import BMC Remedyforce configuration data from one Salesforce organization to another. The Salesforce organization can be a sandbox or a production organization. For example, say that you added some real configuration data to a sandbox while testing BMC Remedyforce. You can import this data to your production organization by using the Pentaho package at https://communities.bmc.com/docs/DOC-33778.
For more information, see Importing BMC Remedyforce configuration data from another Salesforce organization.
Pentaho packages to import data into CMDB 2.0
| Importing data from... | Pentaho package on BMC Communities | Reference |
|---|---|---|
| BMC Atrium Configuration Management Database | https://communities.bmc.com/docs/DOC-28437 | Importing data from BMC Atrium CMDB |
BMC Discovery | (To import only CIs) https://communities.bmc.com/docs/DOC-28434 | Importing data from BMC Discovery |
| (To import CIs and relationships) https://communities.bmc.com/docs/DOC-33777 | ||
BMC BladeLogic Client Automation | Importing data from BMC BladeLogic Client Automation | |
| BMC Client Management (known before version 12.0 as BMC FootPrints Asset Core) | (For BMC Client Management 11.7 and 11.6) (To import CIs by connecting to the database) https://communities.bmc.com/docs/DOC-28436 | Importing data from BMC Client Management by accessing the database |
(For BMC Client Management 12.0 and above) (To import CIs by connecting to the database) | ||
(To import CIs by using the REST Web API) https://communities.bmc.com/docs/DOC-32929 | Importing data from BMC Client Management by using the REST Web API | |
Dell KACE | Importing data from Dell KACE | |
Microsoft System Center Configuration Manager | Importing data from Microsoft System Center Configuration Manager |
Related topics
Supported browsers, mobile devices, and integrations
Prerequisites for importing data to BMC Remedyforce
Overview of how data is imported into BMC Remedyforce
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