Default language.

Out-of-the-box QuickViews in BMC Remedyforce

A QuickView is a query to retrieve key data that helps you manage your work more effectively. BMC Remedyforce provides a predefined set of out-of-the-box QuickViews that you can access from the following locations:

  • On the Remedyforce Console tab–From the Shared QuickViews option in the View menu.  
  • On the Remedyforce Dashboard tab–From the All Available QuickViews folder.

The following table provides information about the out-of-the-box QuickViews that are available in BMC Remedyforce.The [confluence_table-plus] macro is a standalone macro and it cannot be used inline.

Note

If you are upgrading from BMC Remedyforce 20.13.02 or earlier, the Enter Staff ID label in the Filters section of any out-of-the-box QuickView is replaced with the new label, Owner.

Considerations for display of records in another language

If you have changed your language from English to another language, no records are displayed when you view the following out-of-the-box QuickViews:

  • My Change Request Service Targets with warnings
  • My Incident Service Targets with warnings
  • My Service Requests

The My Change Request Service Targets with warnings and My Incident Service Targets with warnings QuickViews do not display records, because the value of the Status data field in the query condition is Warning and remains in English. This value is not translated into another language. The My Service Requests QuickView does not display records, because the value of the Service Request data field in the query condition is Yes and remains in English. This value is not translated into another language. 

Best practice

BMC recommends that you make a copy of these QuickViews and edit the values of the Status and the Service Request data fields in the Query Conditions section of the QuickViews wizard, as follows:

  • Update the value of the Status data field from Warning to a value in the appropriate language.
  • Update the value of the Service Request data field from Yes to a value in the appropriate new language.

For example, if you have changed the language to French, edit the My Change Request Service Targets with warnings and My Incident Service Targets with warnings QuickViews by updating the Warning value of the Status data field to Avertissement.

Related topics

My-Dashboard-and-QuickViews-management

Configuring-QuickViews-on-the-Remedyforce-Dashboard-tab

 

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